McKenna Redmond
Atlanta,GA
Summary
Proven track record in strategic account planning and client engagement. Known for exceptional communication skills and a collaborative approach that drives customer satisfaction and sales success.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Strategic Account Representative - Enterprise
QGenda
07.2026 - Current
- Assisted in the development of strategic account plans aligning client needs with organizational goals.
- Achieved and succeeded quarterly quotas
- Cultivated relationships with key accounts to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to ensure seamless service delivery and client support.
- Conducted regular check-ins with clients to assess satisfaction and address concerns proactively.
- Strengthened client relationships by providing exceptional account management and meeting customer needs.
- Set and achieved company defined sales goals.
Senior Business Development Representative
QGenda
01.2026 - 07.2026
- Collaborated with sales and marketing teams to optimize lead generation strategies.
- Participated in strategic planning sessions to align business development goals with company objectives.
- Secured new business opportunities by researching, identifying, and targeting potential clients in various industries.
- Assisted in creating tailored proposals that address client needs and requirements.
- Enhanced company reputation and increased brand visibility by participating in industry events, conferences, and trade shows.
Business Development Representative
QGenda
09.2023 - 01.2026
- Conducted market research to identify new opportunities and inform strategic outreach efforts.
- Provided feedback on customer interactions to refine processes and improve service delivery standards.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Health Insurance Advisor
US Health Advisors
06.2022 - 09.2023
- Provided tailored health insurance solutions to clients, enhancing coverage options.
- Educated clients on policy features and benefits, ensuring informed decision-making.
- Conducted needs assessments to align insurance products with client requirements.
- Assisted in claims processing, streamlining communication between clients and insurers.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
Sales Associate, Brand Ambassador
The Smith Agency
01.2019 - 05.2022
- Collaborated with team to enhance service delivery, contributing to improved customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Enhanced customer satisfaction through effective product knowledge and personalized service.
Campus Brand Ambassador
University Tees
10.2019 - 01.2020
- Cultivated relationships with student organizations to promote University Tees products and services.
- Coordinated promotional events, driving engagement and participation among students.
- Created social media content that effectively increased brand awareness within target demographics.
- Served as a reliable liaison between the company and the university community, ensuring accurate representation of both parties'' interests.
Education
Bachelor of Science - Marketing, Professional Selling Concentration
Georgia College And State University
Milledgeville, GA05-2022
Skills
- Client management
- Sales optimization
- Value-based selling
- Account strategy
- Exceptional communication
- Teamwork and collaboration
- Collaborative mindset
Timeline
Strategic Account Representative - Enterprise
QGenda
07.2026 - Current
Senior Business Development Representative
QGenda
01.2026 - 07.2026
Business Development Representative
QGenda
09.2023 - 01.2026
Health Insurance Advisor
US Health Advisors
06.2022 - 09.2023
Campus Brand Ambassador
University Tees
10.2019 - 01.2020
Sales Associate, Brand Ambassador
The Smith Agency
01.2019 - 05.2022
Bachelor of Science - Marketing, Professional Selling Concentration
Georgia College And State University