Joseph Lappan
Decatur,GA
Summary
Foodservice industry professional with a strong track record in operational excellence and client relationship management. Expertise in product innovation, supply chain coordination, and customer negotiations within high-volume environments. Proven ability to optimize processes and control costs while enhancing customer experiences.
Overview
17
17
years of professional experience
Work History
National Account Manager
The ICEE Company
Atlanta, GA
11.2018 - 08.2025
- Managed service portfolio valued at $5 million for multiple global QSR chains.
- Achieved annual sales of $1.5 million in beverage equipment while fostering relationships.
- Resolved escalated customer service issues for national accounts promptly.
- Oversaw rollouts of new products and updates to existing programs.
- Implemented pricing strategies that maintained competitive rates and ensured profitability.
- Negotiated contracts with major national retailers to secure favorable terms.
Director of Business Development
THE COCA-COLA COMPANY
Shanghai. CN / Atlanta, GA
06.2011 - 04.2018
- Directed Global 7-Eleven Team, supporting all aspects of beverage business with Coca-Cola Bottlers and 7-Eleven Licensees.
- Collaborated with cross-functional teams to synchronize business development initiatives.
- Conducted competitive landscape analysis to guide strategic planning and decision-making.
- Presented business development strategies to senior management for approval and implementation.
- Fostered strong interdepartmental relationships to effectively manage projects from inception to completion.
- Evaluated market trends to uncover new business opportunities in existing and potential markets.
Customer Operations Manager
The Coca-Cola Company
Irvine, CA
01.2009 - 06.2011
- Analyzed customer feedback data to identify trends in satisfaction levels.
- Monitored performance metrics to support operational efficiency initiatives.
- Conducted regular audits of customer service operations to pinpoint improvement areas.
- Collaborated with sales teams to align strategies and boost customer satisfaction.
Education
Bachelor of Arts -
Villanova University
Villanova, PA06-1988
Skills
- Customer relationship management
- Business development
- Cross-functional collaboration
- Performance monitoring
- Contract negotiation
- Data analysis
- Effective communication
Affiliations
- Coaching Youth Sports
- Reading
- Family Travel
Timeline
National Account Manager
The ICEE Company
11.2018 - 08.2025
Director of Business Development
THE COCA-COLA COMPANY
06.2011 - 04.2018
Customer Operations Manager
The Coca-Cola Company
01.2009 - 06.2011
Bachelor of Arts -
Villanova University
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