Joseph Laurinitis

Oversaw daily shop operations, enhancing workflow and driving customer satisfaction.

Assigned repair orders to technicians, streamlining diagnosis and resolution processes.

Tracked technician hours, ensuring accurate monitoring of service department profitability.

- Tracking parts ordered, making sure repairs with ordered parts get done in a timely fashion.

• Led daily service operations, ensuring high-quality customer experiences and efficient workflow management.
• Mentored junior staff, fostering skill development and enhancing team performance.
• Implemented process improvements, increasing operational efficiency and reducing service delays.
• Analyzed customer feedback to identify trends and drive service enhancements.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

• Responsibilities include but not limited to, overseeing a team of automotive technicians and detailers.
• Responsible for the daily operations of the service department paying close attention to sales goals and profitability.
• Handle all aspects of recruitment including hiring and termination.

• Responsibilities included overseeing a branch that remanufactures heavy truck transmissions and differentials.
• Managed a delivery driver and a production technician.
• Responsible for the daily branch operations including profit and loss, sales goals and recruitment.