Joseph Lawrence
Rochester,New York
Summary
Dynamic professional with extensive experience in operations management and team leadership, notably as General Manager at Spot Coffee. Proven track record in enhancing customer satisfaction and driving profitability through strategic planning and effective staff training. Skilled in conflict resolution and money handling, fostering a positive work environment that promotes growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Basha Mediterranean Eatery
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
General Manager
Spot Coffee
12.2019 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Line Cook Supervisor
Red Robin
03.2016 - 06.2021
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
Caterer
Monroes Restaurant Sage
01.2019 - 12.2019
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Line Cook
Applebee's Neighborhood Grill & Bar
06.2014 - 05.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Did Not Graduate - Attended 3 Semesters
Monroe Community College
Rochester, NYHigh School Diploma -
John Marshall High School
Rochester, NY06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
Certification
Serve Safe
Timeline
Assistant Manager
Basha Mediterranean Eatery
07.2024 - Current
General Manager
Spot Coffee
12.2019 - 07.2024
Caterer
Monroes Restaurant Sage
01.2019 - 12.2019
Line Cook Supervisor
Red Robin
03.2016 - 06.2021
Line Cook
Applebee's Neighborhood Grill & Bar
06.2014 - 05.2015
Did Not Graduate - Attended 3 Semesters
Monroe Community College
High School Diploma -
John Marshall High School
Similar Profiles
Maissa BelaouiraMaissa Belaouira
Bakery Sales Clerk at Basha Foods InternationalBakery Sales Clerk at Basha Foods International
Fares HaidarFares Haidar
Restaurant Supervisor at Al Basha Original LTDRestaurant Supervisor at Al Basha Original LTD
Maria FernandezMaria Fernandez
Paraeducator, Special Education at Basha Elementary SchoolParaeducator, Special Education at Basha Elementary School