Joseph Lourenco
Johnston,RI
Summary
Dynamic assistant manager with proven success in enhancing customer satisfaction and team performance. Expertise in money handling, strategic decision-making, and relationship building, driving measurable improvements in operational efficiency.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Assistant Manager
Speedway
06.2021 - Current
- Led team in executing daily operational strategies to enhance customer experience and satisfaction.
- Mentored staff on best practices for customer service, fostering a collaborative work environment.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed training materials to enhance employee onboarding and skill development initiatives.
- Analyzed sales data to identify trends, informing strategic decisions to optimize product offerings.
- Implemented promotional campaigns, driving foot traffic and increasing overall store revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with management to establish performance metrics and ensured alignment with organizational goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Server
Ninos Pizza & Restaurant
03.2010 - 08.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen team to ensure efficient food preparation and service flow.
- Trained new staff on restaurant procedures and menu items for consistency.
- Implemented upselling techniques, contributing to increased sales revenue per table.
- Maintained cleanliness and organization of dining area to uphold health standards.
Sales Consultant
CarMax
04.2019 - 06.2021
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Engaged customers by providing detailed product knowledge and exceptional service.
- Collaborated with team members to enhance the overall customer experience.
- Utilized CRM systems to track sales activities and customer interactions effectively.
- Led initiatives to improve sales processes, resulting in increased efficiency and performance.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
GED -
Johnston Senior High
Johnston, RISkills
- Team leadership
- Cash management
- Problem-solving
- Time management
- Customer relations
- Inventory management
- Money handling
- Customer service
Certification
Food service manager
Timeline
Assistant Manager
Speedway
06.2021 - Current
Sales Consultant
CarMax
04.2019 - 06.2021
Server
Ninos Pizza & Restaurant
03.2010 - 08.2026
GED -
Johnston Senior High