JOSEPH MARTINEZ
Framingham,MA
Summary
Having worked in the banking and finance sector for almost three years and Aviation since October, I have developed a strong passion for customer service, accounting, and Aviation. I am not only a dedicated and proactive employee, but I also complete each task assigned to me in a timely manner. I strive to go above and beyond to ensure each customer has a memorable experience. My extensive customer service and airline industry background has prepared me to take on a role at your company.
Overview
5
5
years of professional experience
Work History
Ground Operations
Jetblue Airways
10.2024 - Current
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
- Understood FAA, TSA and airport regulations and verified compliance.
- Trained and coached [Number] tellers on banking operations to provide exceptional customer service.
Universal Banker II
Align Credit Union
07.2023 - 07.2024
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Cross-sold bank products such as debit cards, consumer loans, residential loans , credit cards and overdraft protection plans to existing customers.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Advised customers on bank products, services and financial planning options.
- Maintained and troubleshot ATM hardware to ensure optimal performance.
- Maintained ATM balancing
Float Member Service Representative
Digital Federal Credit Union
08.2021 - 05.2023
- Overseer of bank loans, credit card accounts, personal loans, and regular account maintenance
- Facilitated cash withdrawals & deposits
- Ensured all opening & closing protocols were properly followed.
- Answered incoming calls regarding membership benefits and services.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Verified identity information on new accounts using established procedures.
Front-End Associate
Harbor Freight Tools
04.2021 - 11.2021
- Physical labor: loaded & unloaded shipment trucks while overseeing staff safety
- Documented inventory; ensuring that all orders were properly fulfilled
- Displayed excellence in customer service and resolving conflict.
- Maintained a clean, organized and inviting store environment.
- Provided product knowledge to customers as needed.
Front End Supervisor
BJ's Wholesale Club
10.2019 - 10.2020
- Ensured customer satisfaction while monitoring sales
- Monitored metrics and ensured report followthrough
- Demonstrated leadership skills while keeping staff on track.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Provided excellent customer service by assisting customers with their needs or inquiries.
Education
No Degree - Aviation Maintenance Technican
Cape Cod Community College
PlymouthFramingham High School
06.2021
Skills
- Customer Service
- Attention to Detail
- Fluency in Microsoft Operating Systems & Adobe Acrobat
- Problem Solving
- NMLS Registered Under SAFE
- Medallion Trained
- Bi-Lingual in Spanish/English
- Detail-oriented
- Financial Security & Services
- Loan Processing
- Quality Control
- Adaptable to change in policy and regulation
- Team Coaching and Training
References
References available upon request.
Timeline
Ground Operations
Jetblue Airways
10.2024 - Current
Universal Banker II
Align Credit Union
07.2023 - 07.2024
Float Member Service Representative
Digital Federal Credit Union
08.2021 - 05.2023
Front-End Associate
Harbor Freight Tools
04.2021 - 11.2021
Front End Supervisor
BJ's Wholesale Club
10.2019 - 10.2020
No Degree - Aviation Maintenance Technican
Cape Cod Community College
Framingham High School
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