Joshua Watson
Brooklyn
Summary
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
20
20
years of professional experience
Work History
Ground Operations
JetBlue Airways
Jamaica, NY
03.2024 - Current
- Understand FAA, TSA and airport regulations and verify compliance
- Inspect runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions
- Execute loading and unloading of baggage with varying weights and dimensions to ensure efficient aircraft
- Coordinated cross-functional teamwork to streamline processes and improve outcomes.
Server
Levy Restaurants, US Open
Flushing, NY
01.2018 - 09.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Assisted in training new hires, providing guidance on restaurant standards and practices
- Created detailed floor plan and supervised 15 employees to maintain adherence to safety and procedural protocols.
- Delivered exceptional customer service to enhance guest experiences during high-volume events.
Server
Red Lobster
Harlem, NY
01.2019 - 10.2022
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Attended to customer needs by serving food and beverages swiftly and attentively.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Executed drink preparation and service for tables, maintaining high standards of quality and presentation.
- Facilitated training sessions for new servers aimed at ensuring compliance with service standards and elevating customer experience.
Server
Rocco’s Tacos
Brooklyn, NY
05.2015 - 10.2016
- Advised customers on tequila selections to enhance their dining experience.
- Cultivated proactive interactions with guests to foster a positive experience.
- Oversaw closing procedures to maintain a tidy and orderly environment within the restaurant.
Banquet Set Up
Hilton University of Florida
Gainesville, FL
06.2006 - 07.2010
- Conducted thorough checks on food and beverage items to guarantee optimal presentation and taste before service.
- Engaged in discussions with representatives to clarify detailed room requirements.
- Arranged tables, chairs, linens, centerpieces, and AV equipment, then broke down and stored equipment after events.
- Coordinated with event managers, catering staff, and servers to meet BEO specifications.
- Upheld high standards of cleanliness in conference and banquet facilities to enhance guest experience.
Education
Bachelor of Science - Sport Management
St. John’s University
Jamaica, NYSkills
- Effective team collaboration
- Exceptional Customer service
- Effective problem resolution
- Skilled at prioritizing tasks simultaneously
- Customer-focused hospitality
Timeline
Ground Operations
JetBlue Airways
03.2024 - Current
Server
Red Lobster
01.2019 - 10.2022
Server
Levy Restaurants, US Open
01.2018 - 09.2025
Server
Rocco’s Tacos
05.2015 - 10.2016
Banquet Set Up
Hilton University of Florida
06.2006 - 07.2010
Bachelor of Science - Sport Management
St. John’s University