Joseph Martinez-Salcedo
Miami,FL
Summary
Dedicated Shift Supervisor with expertise in cash handling and customer service management. Proven ability to enhance team dynamics and improve customer experiences while ensuring compliance with safety and quality standards.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Cutler Bay, FL
05.2023 - Current
- Facilitated employee success by coaching and providing hands-on assistance while organizing work processes.
- Executed preparation of premium beverages and food items to enhance customer satisfaction through strict compliance with recipe and presentation guidelines.
- Oversaw cash handling processes to maintain financial integrity and compliance with health, safety, and sanitation guidelines.
- Demonstrated leadership by setting a positive example for the shift team and proactively addressing customer and store needs.
- Executed exceptional customer service by greeting patrons, addressing inquiries, and resolving issues.
- Coordinated responsibilities among partners to uphold the Starbucks experience, ensuring consistency and quality for every customer interaction.
- Promoted organizational values and mission through consistent integrity and calmness during peak periods and unexpected events.
- Analyzed employee proficiency to guarantee clarity regarding job expectations and responsibilities.
- Facilitated store manager's effectiveness by delivering clear, specific, and timely feedback on staff performance.
- Monitored employee morale to identify areas for improvement. Assisted in recognizing shifts in team engagement levels.
Barista
Starbucks, Barista
Miami, FL
08.2022 - 02.2023
- Prepared and served beverages consistently following Starbucks recipes and quality standards.
- Delivered exceptional customer service in high-volume environment, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
- Resolved customer complaints promptly, fostering a positive atmosphere and retaining clientele satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Fit2Lead Coach
Miami Dade Parks and Recreation
Homestead, FL
06.2021 - 10.2022
- Assisting with park-based programming, camp operations, environmental/urban greening projects, and general facility or program development.
- Designed and implemented engaging daily activities for youth ages 12-14 to promote learning and personal development in a secure setting.
- Provided support and guidance to younger students in navigating life management and social-emotional learning initiatives.
- Implemented programs that fostered healthy communication and emotional regulation among at-risk youth, promoting overall academic resilience.
- Collaborated with Miami-Dade County staff to plan, set up, and execute community engagement programs.
- Coordinated weekly enrichment workshops—including creative writing and financial literacy—to improve participant engagement.
- Gathered feedback from program participants and evaluated workshop outcomes to help improve future events
Guest Services
Bolay Restaurant
Miami, FL
03.2022 - 08.2022
- Contributed to positive working relationships among staff by fostering open communication channels between departments involved in guest services management.
- Executed personalized service strategies to ensure guests felt valued and appreciated during their visit.
- Implemented streamlined processes to enhance guest satisfaction and encourage repeat visits.
- Executed handcrafted guest bowl orders with efficiency and a positive demeanor.
- Oversaw order processing and payment collection with precision. Managed cash handling and change distribution effectively. Streamlined transaction execution to maximize operational efficiency.
- Provided exceptional table service to enhance guest experience in dining room, focusing on refills and personalized attention.
- Assisted guests in creating enjoyable experiences. Supported efforts to develop strong guest connections. Promoted a friendly and inviting atmosphere.
- Ensured cleanliness and organization of dining area by sanitizing tables, chairs, and highchairs after each guest.
Dishwasher
Happy Wine in the Grove
Miami, FL
02.2021 - 05.2021
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of dishes and utensils.
- Implemented best practices in waste disposal, contributing to a cleaner kitchen environment.
- Assisted in inventory management by monitoring supplies of cleaning agents and maintenance products.
- Conducted routine maintenance checks on dishwashing machinery to ensure operational readiness.
- Developed procedures for efficient loading and unloading of dishware, enhancing overall productivity.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
Bachelor of Arts - Psychology
Miami Dade College
Miami, FL07.2028
High School Diploma -
South Dade Senior Highschool
Homestead, FL06.2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff development
- Inventory control and record keeping
- Inventory management
- Financial management
- Cash handling expertise
- Customer service management
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
05.2023 - Current
Barista
Starbucks, Barista
08.2022 - 02.2023
Guest Services
Bolay Restaurant
03.2022 - 08.2022
Fit2Lead Coach
Miami Dade Parks and Recreation
06.2021 - 10.2022
Dishwasher
Happy Wine in the Grove
02.2021 - 05.2021
Bachelor of Arts - Psychology
Miami Dade College
High School Diploma -
South Dade Senior Highschool