Joseph McDermott
Peer Support Specialist
Phoenix,AZ
Summary
Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused customer service with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
7
7
years of professional experience
Work History
Cashier
Community 43
Phoenix, AZ
02.2022 - Current
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Mentored new team members on sales software system operation.
Food Preparation Worker
Community 43
Phoenix, AZ
02.2022 - 05.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier
Safeway
Phoenix, AZ
09.2013 - 12.2019
- Processed customer refunds and exchanges according to established guidelines.
- Stocked, tagged and displayed merchandise as required.
- Mentored new team members on sales software system operation.
Education
GED -
Phoenix College Preparatory Academy
Phoenix, AZ 09.2002 - 09.2002
Trade - Mental Health Counseling
Peer Support Degree
Phoenix 11.2019 - 03.2020
Skills
Point-of-sale system operation
Timeline
Cashier
Community 43
02.2022 - Current
Food Preparation Worker
Community 43
02.2022 - 05.2022
Trade - Mental Health Counseling
Peer Support Degree
11.2019 - 03.2020
Cashier
Safeway
09.2013 - 12.2019
GED -
Phoenix College Preparatory Academy
09.2002 - 09.2002
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