Joseph Meredith
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Reservations Sales and Service Representative
United Airlines
08.2023 - 11.2023
- Assisted Travelers with travel inquiries and pricing.
- Managed Airline Ticketing Sales and adjustments.
- Provided customers with in-depth information about policies and products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Police Officer
Berwyn Police Department
01.2016 - 08.2023
- Conducted thorough investigations and enforce relevant criminal laws at the local, state, and federal levels.
- Offered public safety services and actively engage in crime prevention, and foster community relations.
- Prepared comprehensive written reports and participate in criminal proceedings.
- Possessedcertification as an Evidence Technician to handle and manage crucial evidentiary materials.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Thoroughly analyzed criminal information and processed crime scenes.
- Conducted searches of individuals, vehicles and premises.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Member Service Representative
USAA Insurance
12.2014 - 12.2015
- Issue and manage auto insurance policies with a strong emphasis on delivering exceptional customer service.
- Address inquiries and resolve concerns related to insurance policies in a prompt and professional manner.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Juvenile Detention Officer
Bexar County Juvenile Detention Center
06.2014 - 11.2014
- Coordinate the activities and movements of juveniles within a secure and protected environment
- Provide diligent supervision to guarantee the safety and wellbeing of all juvenile detainees.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Observed and recorded mental and physical health of each juvenile offender.
Police Officer
Bellwood Police Department
02.2009 - 05.2014
- Conduct thorough investigations and enforce relevant criminal laws at the local, state, and federal levels
- Offer public safety services and actively engage in crime prevention, and foster community relations
- Prepare comprehensive written reports and participate in criminal proceedings.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted searches of individuals, vehicles and premises.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
Education
Bachelor of Arts - Criminology/Criminal Justice
University of Alabama
Skills
- Documentation
- Professional telephone demeanor
- Office equipment proficiency
- Complaint Investigation
- Call center experience
- Problem-solving abilities
- Work Prioritization
- Conflict Resolution
- Complaint resolution
- Payment Processing
- Travel Planning
Timeline
Reservations Sales and Service Representative
United Airlines
08.2023 - 11.2023
Police Officer
Berwyn Police Department
01.2016 - 08.2023
Member Service Representative
USAA Insurance
12.2014 - 12.2015
Juvenile Detention Officer
Bexar County Juvenile Detention Center
06.2014 - 11.2014
Police Officer
Bellwood Police Department
02.2009 - 05.2014
Bachelor of Arts - Criminology/Criminal Justice
University of Alabama