Joseph M Friel Jr
San Antonio
Summary
I'm a hardworking professional with a proven performance in sales, management and business development. I'm Detail-oriented, ambitious and great at problem-solving.I thrive the best in fast paced high pressure environments.. I'm ready to make an immediate contribution to your organization if given the opportunity
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
911 Call Taker
San Antonio Police Department
San Antonio
03.2026 - Current
- Received emergency calls and assessed caller needs for police response.
- Coordinated with law enforcement units to ensure timely assistance.
- Recorded detailed information for dispatch and resource allocation.
Personal Banker
Wells Fargo
San Antonio
06.2025 - 11.2025
- Assisted customers with account openings and product inquiries.
- Educated clients on financial products and services available.
- Processed transactions accurately and efficiently at the branch.
- Collaborated with team members to enhance customer service quality.
- Resolved customer issues and concerns in a timely manner.
Retention
Spectrum
San Antonio
01.2025 - 06.2025
- Retention is the last line of defense when customers want to cancel services.
- Saved accounts by lowering customer bills, adjusting services, and demonstrating value of retention.
- Established membership loyalty implementing rewards program to drive client retention.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
- Resolved customer issues promptly while ensuring customer retention goals were met.
Logistics Account Executive
Total Quality Logistics
San Antonio
06.2024 - 12.2024
- Cultivated customer relationships through timely follow-up, tailored advice, and exceptional service.
- Coordinated shipments and managed freight for diverse customer needs.
- Built strong relationships with carriers to enhance service reliability.
- Analyzed market trends to advise clients on shipping strategies.
- Coordinated shipments and managed freight operations to meet diverse customer requirements.
- Monitored shipment progress and resolved issues promptly to ensure delivery compliance.
- Analyzed market trends to provide strategic shipping recommendations that align with client goals.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
Bail Bonds Agent (regional manager)
Best Bail Bonds
San Antonio
07.2010 - 05.2024
- My main responsibility for 14 years was to sell our services to potential customers
- Fielded over 100 calls per day during peak season to secure client engagements
- Executed sales agreements with clients
- My main responsibility for 14 years was to SALE our services to potential customers
- Fielding calls over 100 calls per day if not more in busy season
- I was in charge of multiple employees and offices for the better part of 8 years.
- Im smart, very good with people, a quick learner, organized and im very competitive!
- Ensured all offices met established sales goals
- Generate new business
- Conducted audits to ensure compliance
- Im smart, very good with people, quick learner, organized and im very competitive!
Education
Palo Alto Community College - Criminal justice: criminology
Palo Alto College
San Antonio, TX 08.2009 - 05.2010
Skills
- Emergency response
- Crisis communication
- Active listening
- Situation analysis
- Team coordination
- Relationship management
- Team coordination
- Process improvement
- Decision making
- Conflict resolution
- Relationship management
- Organizational skills
- Team collaboration
- Active listening
- Active listening
- Decision making
- Team collaboration
Timeline
911 Call Taker
San Antonio Police Department
03.2026 - Current
Personal Banker
Wells Fargo
06.2025 - 11.2025
Retention
Spectrum
01.2025 - 06.2025
Logistics Account Executive
Total Quality Logistics
06.2024 - 12.2024
Bail Bonds Agent (regional manager)
Best Bail Bonds
07.2010 - 05.2024
Palo Alto Community College - Criminal justice: criminology
Palo Alto College
08.2009 - 05.2010