Theora Lawson
Las Cruces,NM
Summary
Highly organized and adept at managing high-pressure situations with a proven track record in emergency response and customer service. Demonstrates strong multitasking and communication skills, aiming to leverage these abilities in a dynamic entry-level role. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
8
8
years of professional experience
Work History
911 Call Taker
Mesilla Valley Regional Dispatch Authority
Las Cruces, NM
03.2024 - 12.2024
- Efficiently collected critical information during emergency calls, ensuring rapid response times.
- Adhered strictly to emergency communication laws to maintain high service standards.
- Researched prior calls when requested by law enforcement or other agencies involved in an investigation.
- Handled confidential information responsibly, according to established guidelines.
Tasker
Ulta Beauty Inc.
Las Cruces, NM
10.2023 - 03.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Quickly assessed and addressed customer needs, enhancing shopping experience.
Server
Farley's Bar & Grill
Las Cruces, NM
02.2022 - 03.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
FM Radio Intern
KVNM Radio
Belen, NM
01.2017 - 05.2021
- Answered phones, took messages, and responded to emails from listeners.
- Created audio montages from existing materials and sound bites.
- Organized music files according to genre.
Library Aid
UNM-Valencia
Los Lunas, NM
05.2018 - 08.2019
- Inventoried supplies and requested new items when necessary.
- Assisted patrons with locating materials in the library's catalog system.
- Created displays promoting various collections within the library for special events or holidays.
Education
Bachelor of Arts - Political Science
05-2023
- Minored in International Relations and Political Theory
- Hendrickson Family Scholarship Recipient
- NMSU Crimson Scholar
- Pi Sigma Alpha
- 4.0 GPA
Skills
- Data Entry
- Legal Research
- Oral communication
- Multitasking
- Customer Service
- Emergency Response
- Team Collaboration
- Problem Solving
- Record Keeping
Timeline
911 Call Taker - Mesilla Valley Regional Dispatch Authority
03.2024 - 12.2024
Tasker - Ulta Beauty Inc.
10.2023 - 03.2024
Server - Farley's Bar & Grill
02.2022 - 03.2024
Library Aid - UNM-Valencia
05.2018 - 08.2019
FM Radio Intern - KVNM Radio
01.2017 - 05.2021
New Mexico State University - Bachelor of Arts, Political Science
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
References
References available upon request
Similar Profiles
Davan DoranDavan Doran
Telecommunications Officer at Tularosa Regional Dispatch AuthorityTelecommunications Officer at Tularosa Regional Dispatch Authority
Rachel ChesbroRachel Chesbro
Dispatcher at Tularosa Basin Regional Dispatch AuthorityDispatcher at Tularosa Basin Regional Dispatch Authority
Nicole HerringNicole Herring
Public Safety Communicator II (PST II) at Regional Emergency Dispatch Authority (REDA)Public Safety Communicator II (PST II) at Regional Emergency Dispatch Authority (REDA)