Joseph Mitchell
Hazel Green,AL
Summary
My name is Joseph Mitchell. I am a U.S. Citizen, 18 years old, and I am located in Hazel Green, AL. To best describe myself, I am a reliable and motivated individual experienced in customer service, health knowledge, management, photography, sales, and technology. With a track record of success in leading and motivating, enforcing policies and procedures, and delivering exceptional customer service to others with kindness. I am constantly looking to grow and learn within my path of life and set goals to achieve with myself. I am willing to learn and grow to obtain any skill sets necessary. Some of my high qualities include, being greatly organized with excellent communication skills and a passion for creating an enjoyable customer experience and helping others. A brief description of myself, I am currently in college pursuing a degree in nutrition and dietetics, to one day pursue my dream of becoming a diabetes educator and furthering my passion for the medical field. I am deeply interested in all things health, nature, photography, fitness, technology, travel, and nutrition and I am a very passionate person about what I do and enjoy.
Overview
3
3
years of professional experience
Work History
Shift Manager
Flow Supreme Air Sports
Huntsville, AL
04.2022 - Current
- Managing shift control and ensuring that all areas and employees are where they are scheduled to be, and that all is running smoothly.
- Monitoring all people in the building and arena, responding to any concerns or injuries, and using safety and health protocols in the case of an injury occurring.
(Ex: First aid, communication with the injured individual, charting out the injury and how it occurred, taking further action based on the severity of the injury, etc.)
- Opening and closing duties of the park, including counting money, turning on all lights and equipment, setting up tills, and making sure everything is clean and functioning.
- Front desk duties include checking in customers on a computer, assisting anyone with questions or guidance around the park, and answering phone calls.
- Monitoring the safety of the park, and keeping a lookout on all equipment and customers.
- Core deep cleaning around the park, including offices, bathrooms, equipment, and the cafe environment. Keeping the park in a satisfactory and sanitary standpoint.
- Training and supervising new staff members.
- Addressing customer complaints and resolving conflicts that occur with customers.
- Established and maintained positive and professional employee relationships.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time, and efficiently.
- Maintained knowledge of store products and services to make recommendations to customers.
- Maintained a safe work environment by enforcing company policies and procedures.
- As a shift manager at Flow Supreme Air Sports, I work in many areas, including management, cashier, greeter, party attendant, and café (food services).
- Opening and closing duties, including money counting, turning everything off and on, making sure the building is clean and presentable, and locking and opening the doors.
Education
High school diploma or GED -
Madison County Virtual Academy
Huntsville, AL05.2023
Some College (No Degree) - Nutrition & Dietetics
Calhoun Community College
Huntsville, ALSkills
- Computer Skills
- Communication Skills
- Time management
- Organization Skills
- Shift leadership
- Inventory controls
- Shift management
- Learning technology
- Home health
- Presentation skills
- Customer service
- Photography
- Basic math
- Safety compliance
- Training and mentoring
- Verbal and written communication
- Documentation and reporting
Accomplishments
- Working as an entry-level employee at Flow Supreme Air Sports, I got promoted to a shift manager within a few months of working there and have grown in many skills within the promotion.
Strengths
- Time Management: I succeed in managing my time and managing a busy work flow. With an ability to take on and prioritize tasks while keeping a good balance on priorities and delivering quality and good timing results.
-Organization Skills: I prioritize my surrounding environments keeping them well cleaned and organized. And constantly reflect and refocus on keeping my tasks and surroundings in good order.
-Communication Skills: With my good communication skills, I succeed in listening and truly understanding core points and small details within context and conversations. I focus on what I am being communicated and achieve good understanding and respond with care and knowledge to my best ability. Along with a kind and mature tone with the communication and keeping good eye contact and posture.
Timeline
Shift Manager
Flow Supreme Air Sports
04.2022 - Current
High school diploma or GED -
Madison County Virtual Academy
Some College (No Degree) - Nutrition & Dietetics
Calhoun Community College