Joseph Morin
Fredericksburg,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Wawa
Fredericksburg, VA
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Owner/Operator
Joey's Need A Hand Inc.
Fredericksburg, VA
04.2013 - Current
- Perform various duties such as painting, pressure cleaning and general indoor and outdoor repairs.
- Facilitate moving of large and small furniture for multilevel or house to house moving
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Land Surveyor
Legacy Engineering
Fredericksburg, VA
01.2019 - 03.2022
- Performed field calculations to complete assessments.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
- Conducted topographic surveys to assist in the design of infrastructure improvements.
- Improved land survey accuracy by implementing advanced GPS and GIS technologies.
- Followed local, regional and national guidelines for land surveying.
- Read and used topographical data to complete analysis of land plots and roadways.
- Completed large-scale boundary surveys for commercial and residential projects, enhancing client satisfaction.
- Collaborated with civil engineers, architects, and construction teams to ensure accurate project execution.
Lead Bartender
Applebee's Grill + Bar
Woodbridge, VA
02.2012 - 04.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Land Surveyor
Odyssey Associates Inc
Fredericksburg, VA
03.2001 - 03.2009
- Performed field calculations to complete assessments.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
- Conducted topographic surveys to assist in the design of infrastructure improvements.
- Improved land survey accuracy by implementing advanced GPS and GIS technologies.
- Prepared GIS maps and written reports clearly depicting boundaries, landmarks and notable geographical features and loaded data into [Software] for design use.
- Set up precise measurement and control equipment.
- Measured and marked property lines and key topographic features.
- Collaborated with civil engineers, architects, and construction teams to ensure accurate project execution.
Education
High School Diploma -
Garfield High School
Woodbridge, VA06.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Building rapport
- Assertiveness
Timeline
Customer Service Representative
Wawa
02.2022 - Current
Land Surveyor
Legacy Engineering
01.2019 - 03.2022
Owner/Operator
Joey's Need A Hand Inc.
04.2013 - Current
Lead Bartender
Applebee's Grill + Bar
02.2012 - 04.2020
Land Surveyor
Odyssey Associates Inc
03.2001 - 03.2009
High School Diploma -
Garfield High School