Joseph Mummert Jr
Spotsylvania,United States
Summary
Results-driven plumbing professional with 15+ years of experience leading service and installation operations within high-volume plumbing organizations. Proven ability to build high-performing teams, streamline operational processes, and deliver exceptional customer service. Skilled in coordinating technicians, improving service efficiency, and maintaining strong relationships with customers, vendors, and stakeholders. Recognized for developing technicians, improving operational workflow, and ensuring consistent
service quality while supporting company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Water Heater Guys
Spotsylvania, VA
02.2025 - Current
- Schedule and run plumbing service, maintenance, and repair calls.
- Work directly with homeowners to find the best fit for their needs.
- Work directly with suppliers to negotiate the best pricing for equipment needs.
- Work with agency reps to stay up to date on products.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Develop customer relationships through effective communication and follow-ups.
Full Time Faculty - Workforce/Skilled Trades
Germanna Community College
Fredericksburg, VA
08.2023 - 08.2025
- Participated in departmental meetings and committees to discuss curriculum development strategies.
- Attended professional development workshops to stay current on best practices in education.
- Provided individual tutoring sessions for struggling students.
- Provided feedback to students regarding their academic performance.
- Evaluated student work using rubrics and other assessment tools.
- Mentored new faculty members on best practices in teaching strategies.
- Developed and implemented course syllabus, lesson plans, and assessment instruments.
- Taught code update classes for DPOR Continuing Education
- Advised students on career paths and job opportunities within the field of study.
- Taught classes utilizing a variety of instructional methods.
Founder and CEO
Junior's Plumbing Services, LLC
Spotsylvania, VA
07.2012 - 08.2023
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Used Housecall Pro and Service Titan to record job progress and schedule technicians.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hosted special events to boost brand awareness and increase community engagement.
- Kept records for production, inventory, income and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Conferred with customers to understand needs and finalize purchase orders.
Area General Manager
Michael And Son Services
Richmond, Virginia
02.2009 - 06.2012
- Developed and implemented operational strategies to enhance team performance and efficiency.
- Fostered positive relationships with employees and managers to support business objectives and growth.
- Led recruitment, training, and development initiatives for staff at all levels.
- Developed and implemented strategies to increase sales, profitability and market share.
- Monitored competitive activities within the marketplace to identify opportunities for improvement.
- Established goals for each department in the company and tracked progress towards those goals.
Education
Counseling Psychology
Regent University
Virginia Beach, VA05-2026
High School Diploma -
Gar-Field Senior High School
Woodbridge06.2000
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASome College (No Degree) -
Nazarene Bible College
Colorado Springs, COSkills
- Decision Making
- Residential Construction/Remodel
- Task Planning
- Administrative Oversight
- Record Keeping
- Microsoft Office
- Strong Written and Verbal Skills
- Flexible Schedule
- Energetic and Positive
- Calm Under Pressure
Affiliations
- Group leader for local Celebrate Recovery. Celebrate Recovery is a worldwide organization that helps people deal with any and all of life's hurt's, habit's, and hang-up's. Our local chapter meets once a week.
- Chaplain for a local Faith RX'd organization. Faith RX'd is a worldwide faith and fitness community. Our local chapter meets once a month for a workout as well as a faith based message.
- Weekly Zoom conference peer group host for Honey Lake Clinic, a mental health rehabilitation facility in Greenville, Florida.
Certification
- Licensed Master Plumber - 2009
- Licensed Master Gas Fitter - 2009
- Class B Contractor - 2018
- ETA Fiber Optics Installer - 2024
- Light Brigade Fiber Optics Training - 2024
Timeline
Owner/Operator
The Water Heater Guys
02.2025 - Current
Full Time Faculty - Workforce/Skilled Trades
Germanna Community College
08.2023 - 08.2025
Founder and CEO
Junior's Plumbing Services, LLC
07.2012 - 08.2023
Area General Manager
Michael And Son Services
02.2009 - 06.2012
High School Diploma -
Gar-Field Senior High School
Some College (No Degree) -
Northern Virginia Community College
Some College (No Degree) -
Nazarene Bible College
Counseling Psychology
Regent University