Joseph Murphy
United Wholesale Mortgage
Detroit,United States
5
years of professional experience
Mortgage operations specialist with substantial expertise in optimizing processes and driving operational efficiency. Secured and underwrote home insurance policies, payoff statements, and title packages, ensuring accuracy and compliance with company guidelines. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Work History
Operations Specialist
9 Months- Obtained home insurance policies, payoff quotes and title documents from third parties over the phone and through email daily.
- Utilized Microsoft word, Microsoft teams, Outlook and Microsoft Excel.
- Underwrote documents to be approved by senior underwriters.
- Worked closely with loan officers and mortgage brokers to get their loans to closing by keeping them up to date, and resolving any issues they had.
- Dealt with situations that required problem solving and understanding with loan officers, insurance account managers and attorneys.
- Coordinated with team members to streamline operations and enhance team efficiency.
- Analyzed operational workflows amongst team members to identify bottlenecks and recommend process improvements to save time.
- Assisted in training new team members on operational procedures and best practices.
- Maintained up-to-date knowledge of industry regulations and company policies to ensure adherence.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Established key partnerships with our clients and third parties that contributed significantly toward achieving organizational objectives.
- Boosted overall client satisfaction, resolving complaints and inquiries in timely and empathetic manner.
Sales Associate
1 Year 1 Month- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store products and services information.
- Collected payments and provided accurate change.
- Worked closely with the other Journeys store located in the mall when there wouldn't be enough staff on the floor.
- Helped customers daily by resolving any problems they may have had, either with returns, needing to find a product or resolving any transaction issues.
- Assisted with store openings and closings as required.
Skills
Order Processing
Product Recommendations
Relationship Selling
Upselling Techniques
POS System Operation
Underwriting
Problem resolution skills
Time management
Microsoft word/ Excel understanding
Use of Cisco Jabber
Communication skills
Relationship building
Client service
Operational efficiency
Teamwork and collaboration
Attention to detail
Excellent communication
Conflict resolution
Multitasking Abilities
Organizational skills
Issue research
Process analysis
Active listening
Continuous improvement
Workflow optimization
Education
GED
Timeline
GEDTS
GED
08.2026 - 09.2026Read More
Operations Specialist
United Wholesale Mortgage
09.2025 - 06.2026Read More
Sales Associate
Journeys Kidz
09.2021 - 10.2022Read More