Joseph Naugher
Sylvania,GA
Summary
Results-driven Customer Service Manager experienced in complaint resolution and employee training. Enhanced customer satisfaction through quality assurance and performance monitoring. Demonstrated commitment to continuous learning and teamwork.
Overview
2
2
Languages
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Customer service manager
Davis mechanics and brake
Rome, MI
08.2022 - 08.2026
- Trained and supervised customer service representatives on best practices.
- Resolved customer complaints by investigating issues and implementing solutions.
- Developed and maintained relationships with clients to ensure satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries through phone, email, and in-person interactions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Mathis automotive
Gary Mathis
Rome, MI
03.2011 - 04.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Cert - Metal Fabrication Auto Repair
Coosa Valley Tech
Rome , Ga 08.1999 - 08.2001
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- CRM management
- Quality assurance
- Performance monitoring
- Project management
- Workflow management
- Employee training
- New hire training
- Escalation handling
- Time management
- Adaptability to change
- Customer focused
Languages
English
Professional
Spanish
Limited
Timeline
Customer service manager
Davis mechanics and brake
08.2022 - 08.2026
Mathis automotive
Gary Mathis
03.2011 - 04.2017
Cert - Metal Fabrication Auto Repair
Coosa Valley Tech
08.1999 - 08.2001