Joseph Neglia
Toms River,NJ
Summary
Persistent leader eager to help grow and optimize organizations through individual and team contributions. Skilled in strategic planning, problem-solving, and communication with a solid understanding of business principles, project management, and team leadership. A collaborative individual with a relentless work ethic and a notable ability to adapt to and assimilate new processes and ideas.
Overview
17
17
years of professional experience
Work History
Business Owner
Gameflows LLC.
10.2022 - Current
- Manage customer support for 400+ lifetime customers to ensure customer satisfaction and return rate. Implemented services such as Zendesk and customer support request forms.
- Hire, train, and supervise staff to maintain high productivity and customer satisfaction levels.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Customer Service Manager
A&E Digital Solutions
01.2019 - 10.2022
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies for over 1,200 customers.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management using Zendesk, custom contact forms, and alert systems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Seasonal Package Handler
UPS
11.2020 - 01.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Restaurant Manager
La Bottega Syosset
01.2010 - 09.2019
- Managed daily operations to ensure high efficiency, consistency, and quality in both food and service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, answering all customer calls from 11 am until 9 pm.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - English
Georgian Court University
Lakewood, NJ06.2012
Skills
- 10 years of customer service experience, 10 years of managerial experience
- Strong leadership skills with proven ability to lead and motivate a team towards desired outcomes
- Flexible team player who thrives with effectively prioritizing and juggling multiple projects
- Results-driven achiever
Timeline
Business Owner
Gameflows LLC.
10.2022 - Current
Seasonal Package Handler
UPS
11.2020 - 01.2021
Customer Service Manager
A&E Digital Solutions
01.2019 - 10.2022
Restaurant Manager
La Bottega Syosset
01.2010 - 09.2019
Bachelor of Arts - English
Georgian Court University