Joseph Norris
Oak Lawn ,IL
Summary
Dynamic and results-driven professional with extensive experience at AT&T, excelling in fiber optic splicing and customer service. Proven leadership in managing teams and training new employees, while ensuring safety practices. Adept at hardware and cable installation, consistently achieving operational efficiency and enhancing customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Premises Technician
AT&T
Lyons, IL
12.2013 - 08.2025
Installation of internet, phone, tv
Aerial wire work
Electrician work
Fill in Manager
AT&T
Lyons, IL
05.2015 - 10.2019
Fill in manager for Primary manager
Handle work loads
Teach new employees
Handle day to day work tasks
Take lead of my peers
Dockworker
Overnight/UPS Freight
Bedford Park, IL
2007 - 2014
Handling of freight
Loading/unloading trailers
Bartender Shift Manager
Jack Desmond’s Irish Pub
Chicago Ridge, IL
04.2005 - 08.2012
Manage my day crew shift personnel
Managing money
Set employees schedules
In lead of customers inquiries
Education
High School Diploma - Business
Moraine Valley Community College
Palos Hills, ILSkills
- Fiber optic splicing
- Hand tool proficiency
- Customer service experience
- Management experience
- Wireless networking
- Hardware installation
- Cable installation
- Safety awareness
- Safety practices
Accomplishments
#1 area safety team 4 years
Full year of perfect customer surveys
Certification
Forklift certification
B card electrician
Cable installation
Timeline
Fill in Manager
AT&T
05.2015 - 10.2019
Premises Technician
AT&T
12.2013 - 08.2025
Bartender Shift Manager
Jack Desmond’s Irish Pub
04.2005 - 08.2012
Dockworker
Overnight/UPS Freight
2007 - 2014
High School Diploma - Business
Moraine Valley Community College