Joseph Ochoa
7555 Potomac St ,CA
Summary
Detail-oriented professional known for strong critical thinking and problem-solving skills. Experienced in optimizing processes and enhancing customer satisfaction through effective team leadership and operational improvements. Strong ability to lear quickly, adapt, lead teams, and provide exceptional customer support.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Extra Storage
Rancho Cucamonga, CA
01.2026 - Current
- Supervised daily operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented training programs to enhance team performance and service quality.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Take monthly payments from more than over 300 clients, and communicated with customers when payment does not go through.
Dispatch Supervisor
Butchs Rat Hole And Anchors
Midland, TX
01.2024 - 01.2026
- Supervised dispatch operations to ensure timely delivery and adherence to safety protocols.
- Coordinated logistics and scheduling to optimize resource allocation and minimize downtime.
- Trained and mentored team members on dispatch procedures and effective communication techniques.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Ensured jobs were dispatched efficiently based on priority, location and technician availability.
- Strengthened customer relationship by providing clear, timely updated and solutions.
- Communicated effectively with supervisors and crew members to coordinate tasks and meet job requirements.
Sales Manager
New Century Headstones
Colton, CA
01.2021 - 01.2023
- Managed full sales process from appointment scheduling to design, approval and delivery.
- Designed custom headstones using graphic design tool to meet each clients needs.
- Communicated with cemeteries regarding installation, regulations and delivery timelines.
- Built long-term clientele through excellent communication, compassion and service.
Warehouse Manager
New Century Headstones
Colton, CA
01.2017 - 01.2020
- Oversaw daily warehouse operations, ensuring efficient inventory management and order fulfillment.
- Implemented safety protocols, resulting in improved compliance and reduced workplace incidents.
- Trained and mentored staff on best practices for equipment handling and inventory processes.
- Streamlined workflow processes, enhancing productivity and reducing lead times for shipping products.
- Supported production deadlines through teamwork, organization and attention to detail.
Customer Service Representative
La Michoacana Ice Cream Parlor
Rialto, CA
01.2016 - 01.2017
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Processed transactions efficiently, ensuring accurate billing and cash handling.
- Maintained cleanliness and organization of the service area to promote a welcoming environment.
- Collaborated with team members to streamline service delivery during peak hours.
- Trained, supervised and coached new employees.
Education
GED -
Norco College
Norco, CA06-2022
High School Diploma -
Arlington High School
Riverside, CA06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Payroll & Quickbooks
- Time management
- Bilingual ( English & Spanish)
- Strategic planning and Organization
- Critical thinking & Problem-Solving
- Forklift, Warehouse, Shipping and Receiving
- Proficient in computer knowledge
Accomplishments
I played colligate sports and decided I wanted to take it to another level. I got the opportunity to play professional soccer in Sweden for a year and a half. Due to my strong leadership and communication skills I a was able to receive a scholarship everything paid and included to enjoy my time and focus on soccer.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Extra Storage
01.2026 - Current
Dispatch Supervisor
Butchs Rat Hole And Anchors
01.2024 - 01.2026
Sales Manager
New Century Headstones
01.2021 - 01.2023
Warehouse Manager
New Century Headstones
01.2017 - 01.2020
Customer Service Representative
La Michoacana Ice Cream Parlor
01.2016 - 01.2017
GED -
Norco College
High School Diploma -
Arlington High School