Joseph O'Connor

• Led a team of restaurant employees and insured the smooth progression of service
• In charge of scheduling, conflict resolution, ordering and communication between upper management and department
• Insured smooth operations within the restaurant
• Ensured guest satisfaction and coordination between multiple teams
• Implement and maintain a strong employee training and development program to ensure staff members are knowledgeable and capable of providing exceptional customer service.

• Emphasized focus on building and maintaining relationships with clients, and driving sales.
• Responsible for over 60 customers and over a million dollars in annual revenue
• On-site manager for the resorts satellite Tiki Bar
• Solely responsible for scheduling, inventory, ordering, guest relations, internal conflict resolution, and coordination with the resort manager and restaurant staff
• Collaborated with resort manager in creating promotions and specials to increase business at the venue.
• Developed excellent problem solving and conflict resolution skills, while working with guests of all demographics
• Organized and led day camps at a major middle keys destination
• Led resort-wide games and activities for families staying at the resort
• Developed strong customer service skills through frequent interaction with a diversity of guests.

• On-site manager for the resorts satellite Tiki Bar
• Solely responsible for scheduling, inventory, ordering, guest relations, internal conflict resolution, and coordination with the resort manager and restaurant staff
• Collaborated with resort manager in creating promotions and specials to increase business at the venue
• Developed excellent problem solving and conflict resolution skills, while working with guests of all demographics
• Employed by one of the most renowned restaurants in Marathon FL
• Delivery of top-quality customer service and food presentation required for every patron
• Strengthened knowledge of wine pairing and table setting in a fine dining environment.

• Deliverance of top-quality customer service and food presentaon required for every patron
• Strengthened knowledge of wine pairing and table seng in a fine dining environment.

Organized and led day camps at a major middle keys destination. Led resort wide activities and events for families staying at the resort. Developed strong customer service skills through frequent interaction with a diversity of guests