Joseph Opperman
Sunbury,United States
Summary
Dynamic and results-driven professional with extensive bartending and management experience at OH pizza and brew. Proven expertise in creative mixology and outstanding customer service, enhancing guest satisfaction and loyalty. Skilled in task delegation and complaint handling, consistently fostering a positive work environment while ensuring compliance with sanitation standards and responsible alcohol service.
Top-notch bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
11
11
years of professional experience
Work History
Bartender, Manager
Northstar Golf Club
05.2024 - Current
- Developed creative cocktail recipes that increased menu appeal and customer engagement.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
Oh Pizza And Brew
07.2014 - Current
- Supervised daily operations to ensure quality service and customer satisfaction.
- Implemented training programs for staff to enhance service efficiency and performance.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
- Developed promotional strategies to increase customer engagement and business revenue.
- Crafted and served diverse beverage selections, ensuring customer satisfaction and repeat business.
- Managed bar inventory, minimizing waste through effective stock rotation and ordering procedures.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Implemented efficient workflow strategies during peak hours, improving overall service speed and efficiency.
- Collaborated with kitchen staff to ensure seamless service during busy periods, enhancing guest experience.
- Built rapport with customers, fostering a welcoming environment that encouraged patron loyalty.
Field Service Technician
Patriot Repair Company
06.2022 - 12.2022
- Diagnosed and repaired equipment malfunctions to ensure optimal performance.
- Conducted preventative maintenance on machinery to extend lifespan and reduce downtime.
- Collaborated with clients to understand service needs and provide tailored solutions.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Managed inventory of parts and tools to maintain adequate supply for repairs.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
Education
High School Diploma -
Shelby High School
Shelby, OH05-2011
Skills
- Sanitation standards
- Drink presentation
- Bartending expertise
- Clear and effective communication
- Beverage preparation
- Customer service
- Highly reliable
- Food preparation
- Creative mixology
- Outstanding customer service
- Proficient in mixology
- Menu memorization
Timeline
Bartender, Manager
Northstar Golf Club
05.2024 - Current
Field Service Technician
Patriot Repair Company
06.2022 - 12.2022
Manager
Oh Pizza And Brew
07.2014 - Current
High School Diploma -
Shelby High School