- Cooking
- DIY and Home Improvement
- Gardening
- Woodworking
- Fundraising Events
- Golf
JOSEPH O'ROURKE
GRAY
Summary
Developed strong communication and analytical skills in fast-paced, client-focused environment. Adept at financial analysis and customer relationship management, with focus on delivering tailored solutions. Seeking to leverage these transferable skills in new and challenging field.
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Total Mortgage
12.2023 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Developed and implemented marketing campaigns to generate new business opportunities.
Mortgage Loan Officer
First Financial Mortgage
01.2013 - 01.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
Education
Business
Norwalk Community College
Norwalk, CTSkills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Client account management
- Document review
- Regulatory compliance
- Document analysis
- Marketing expertise
Certification
- FHA/VA Underwriting Certification – Various Accredited Providers.
- Credit Risk Certification(CRC)- The Risk Management Association.
- Construction Lending Certificate – Center for Financial Training.
Interests
Timeline
Mortgage Loan Officer
Total Mortgage
12.2023 - Current
Mortgage Loan Officer
First Financial Mortgage
01.2013 - 01.2023
Business
Norwalk Community College
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