Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
IT ManagerEntry level Cybersecurity analystWork Type
Full TimeLocation Preference
On-SiteLocation: Denver, CO, USDenver, CO
Open to relocation: No
Open To Work
Joseph Ortiz
IT Manager
Denver,CO
Work Preference
Summary
Dynamic and technologically savvy professional with a robust background in desktop support and troubleshooting, recognized for delivering exceptional end-user support and efficiently resolving complex technical issues. Strong commitment to team collaboration and consistently achieving results in fast-paced environments. Proficient in hardware and software installation, with a reputation for reliability, adaptability, and a proactive approach to problem-solving. Dedicated to continuous learning and staying current with industry advancements to enhance service delivery and operational efficiency.
Overview
1
1
Certification Dell
Work History
Desktop Support Technician
Northrup Grumman
- Current
- I am currently a Contractor for Northrup Grumman for the past 2 years as a Desktop Support Technician. I have worked for various contracting agencies such as Bridge health care, K-force, Apple one and other firms for the past 8 years.
- As a desktop support Engineer, I performed the following duties:
- A Desktop Support Engineer provides technical help for hardware, software, and network issues, handling tasks like troubleshooting, installing systems, setting up workstations, managing user accounts, and creating documentation for end-users, requiring strong problem-solving, communication, and OS/network skills to ensure smooth IT operations for an organization.
- Key Responsibilities:
- Troubleshooting & Support: Diagnose and resolve hardware (PCs, peripherals) and software (applications, operating systems like Windows/Mac) problems for users.
- Installation & Configuration: Set up new computers, install software, configure applications, and connect peripherals for new hires and existing users.
- Maintenance & Upgrades
- Perform routine system checks, apply updates, manage security patches, and upgrade equipment as needed.
- Network Support: Assist with basic network connectivity issues and ensure secure access.
- Ticket Management: Log, track, and prioritize technical issues and resolutions in ticketing systems. Microsoft 365 and Azure / Entra ID administration
- Hybrid identity, endpoint management, and mobile device management (Intune, MDM)
- LAN/WAN and network security infrastructure (firewalls, switches, wireless, VPN)
- Monitoring and security tools, including firewall analytics and intrusion prevention
- Voice and communications platforms (VoIP, call center systems, SD-WAN)
- Active Directory, Group Policy, DNS, DHCP, and certificate services
- Endpoint security and threat protection
- Backup, restore, and disaster recovery solutions (on-prem and cloud-based)
- Virtualized and cloud environments (VMware, Hyper-V, Azure, AWS)
- Support for Dedicated Short-Range Communications (DSRC) and short-range wireless systems
- Security and surveillance systems, including CCTV and NVR platforms
Education
M.D. - information technology: Cybersecurity and cloud infrastructure Engineer
GCU
Phoenix, AZSkills
- Support documentation generation
- Printer and peripheral support
- Technical support expertise
- Active Directory management
Certification
Certifications – Dell
US ARMY Veteran
Languages
Spanish
Limited Working
Timeline
Desktop Support Technician
Northrup Grumman
- Current
M.D. - information technology: Cybersecurity and cloud infrastructure Engineer
GCU