Joseph O’Steen
Orange Park,FL
Summary
Dynamic Office Manager with a proven track record at Brennen Rent Equipment, excelling in customer service and office administration. Enhanced operational efficiency through process improvements and effective scheduling. Skilled in maintaining accurate financial records and fostering strong relationships, ensuring a seamless workflow and exceptional client satisfaction.
Overview
41
41
years of professional experience
Work History
Office Manager
Brennen Rent Equipment
Jacksonville, FL
10.1984 - 09.2025
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling and logistics for equipment rentals, optimizing resource allocation.
- Maintained accurate inventory records using rental management software, enhancing tracking efficiency.
- Developed and implemented process improvements to streamline administrative tasks and reduce delays.
- Trained new staff on office protocols, promoting adherence to company standards and practices.
- Oversaw daily office maintenance, ensuring a clean and organized work environment for all employees.
- Evaluated vendor contracts for office supplies, negotiating terms that aligned with budgetary constraints.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Firefighter Captain
Callahan Fire Dept
Callahan, FL
01.2002 - 10.2020
- Supervised emergency response operations, ensuring safety and efficiency during high-pressure situations.
- Developed training programs for new recruits, enhancing team performance and operational readiness.
- Coordinated multi-agency responses to large-scale incidents, improving interdepartmental communication and collaboration.
- Implemented fire prevention initiatives, increasing community awareness and reducing local fire incidents.
Education
High School Diploma -
Ed White High School
Jacksonville Fla07.1983
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Relationship building
Timeline
Firefighter Captain
Callahan Fire Dept
01.2002 - 10.2020
Office Manager
Brennen Rent Equipment
10.1984 - 09.2025
High School Diploma -
Ed White High School