Joseph Owens
Bolivar,MO
Summary
Detail-oriented professional with strong client relationship management and operational oversight skills. Committed to enhancing customer satisfaction and fostering teamwork to drive business success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Luminary Lights
Springfield, MO
05.2022 - Current
- Conducted site visits in NW Arkansas and SW Missouri and Texas to assess project needs and manage daily operations.
- Trained new employees on lighting installation procedures to ensure quality standards.
- Managed routine maintenance procedures for equipment to ensure optimal performance.
- Collaborated with clients to establish design concepts, budgets, and project goals.
- Increased sales through advertising campaigns and direct customer engagement.
- Followed up with customers and ongoing jobs to ensure satisfaction, provide updates, and maintain on-time completions of services
Team Member
Academy Sports + Outdoors
Fayetteville, AR
09.2024 - 09.2025
- Assisted customers in selecting suitable merchandise by applying enhanced customer service skills.
- Processed payments efficiently at register, ensuring accurate cash handling for order totals.
- Contributed to team success by completing tasks quickly and maintaining high accuracy.
- Fostered cooperative work environment through strong relationships with coworkers and managers.
- Monitored and stocked merchandise, verifying pricing and labeling for accuracy.
- Maintained clean, organized workstations to promote safety and operational efficiency.
Operations Manager
Jani-King Janitorial Cleaning Services
Springfield, MO
03.2023 - 09.2023
- Oversaw daily operations for multiple franchise owners, managing contracts, account transfers, and billing processes to ensure seamless service delivery.
- Managed inventory and supply chain operations for timely delivery of goods and services.
- Negotiated contracts with vendors across SW Missouri, securing optimal pricing and terms.
- Conducted inspections and performance reviews to ensure compliance with operational standards.
- Prepared reports on staff productivity and identified actionable areas for improvement to support operational efficiency.
- Led onboarding and training on company policies, ensuring adherence to cleaning protocols.
- Addressed customer feedback and complaints, implementing solutions to enhance overall satisfaction and foster positive relationships.
Branch Manager
Missouri Title Loans
Springfield, MO
04.2019 - 05.2022
- Directed daily branch operations, leading team to exceed monthly collection goals.
- Managed daily cash flow through efficient opening and closing procedures.
- Originated and processed customer loan proposals, managing the entire lifecycle to ensure timely funding.
- Educated customers on loan terms to facilitate informed financial decisions.
- Conducted courtesy and cold calls, negotiating contracts and liens to enhance client relationships.
- Collaborated with regional branches to enhance management processes and support initiatives.
- Prepared monthly performance and customer satisfaction reports to inform decision-making and strategy.
- Ensured compliance with regulatory guidelines and industry standards.
Education
General Studies -
Ozarks Technical Community College
Springfield, MOSkills
- Client relationship management
- Customer satisfaction
- Team collaboration
- Process improvement
- Decision-making
- Problem-solving
- Documentation
- Conflict resolution
- Data entry
- Customer service
Timeline
Team Member
Academy Sports + Outdoors
09.2024 - 09.2025
Operations Manager
Jani-King Janitorial Cleaning Services
03.2023 - 09.2023
Operations Manager
Luminary Lights
05.2022 - Current
Branch Manager
Missouri Title Loans
04.2019 - 05.2022
General Studies -
Ozarks Technical Community College