Joseph Paradis
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2017 - 04.2024
- delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured inventory accuracy by doing weekly inventory audits.
- Ensured delivery orders were placed on time and were placed correctly.
1st Cook
Walt Disney World Resort
07.2014 - 10.2017
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Contributed to successful dining service by efficiently preparing large quantities of food while maintaining quality standards.
- Contributed to a safer workplace by promptly identifying potential hazards and taking appropriate corrective actions where necessary.
- Reduced food waste by effectively managing inventory and implementing proper food storage techniques.
Service Crew Member
Sobaya Japanese Bistro
05.2013 - 07.2014
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Night Auditor
Hilton Garden Inn Hotel
09.2011 - 11.2012
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
3 Palms Resort
03.2009 - 09.2011
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Education
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SCSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Development
- Safety understanding
- Inventory control and record keeping
- Operations Management
- Safety awareness
- Conflict resolution techniques
Certification
National Registry of Food Safety Professionals
CERTIFIED FOOD SAFETY MANAGER
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2017 - 04.2024
1st Cook
Walt Disney World Resort
07.2014 - 10.2017
Service Crew Member
Sobaya Japanese Bistro
05.2013 - 07.2014
Night Auditor
Hilton Garden Inn Hotel
09.2011 - 11.2012
Night Auditor
3 Palms Resort
03.2009 - 09.2011
High School Diploma -
Myrtle Beach High School