Joseph Payne
Fort Lauderdale,FL
Summary
I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating. I also possess excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
By the way, I speak fluent English, Spanish, Italian and some Portuguese.
Overview
17
17
years of professional experience
Work History
General Manager
Ocean Manor - Bamboo Beach Tiki Bar
01.2020 - 03.2024
I was responsible for managing inventory and placing orders for liquor and food supplies. Additionally, I created weekly staffing schedules for the entire team and supervised the bartenders, servers and other staff members. I collaborated closely with vendors such as RNDC, Breakthrough, Southern Wine and Spirits, Double Eagles, Gold Coast, and Gulf Stream. I also trained our staff to provide excellent customer service. During the holidays and special events, I organized all of the events at the Tiki bar.
Concierge Agent
Ocean Manor Hotel
01.2009 - 01.2020
Customer Service Representative
Fiat Romeo United Kingdom
01.2007 - 01.2008
Education
Accounting
Roxbury Community College
Boston, MA1993
High School Diploma -
English High Schoo;
Boston, MA1990
Skills
- Schedule Management
- Customer Retention
- Staff Supervision
- Distribution Management
- Vendor Sourcing
- Project Management
Timeline
General Manager
Ocean Manor - Bamboo Beach Tiki Bar
01.2020 - 03.2024
Concierge Agent
Ocean Manor Hotel
01.2009 - 01.2020
Customer Service Representative
Fiat Romeo United Kingdom
01.2007 - 01.2008
Accounting
Roxbury Community College
High School Diploma -
English High Schoo;
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