Joseph Porteous
Marlton,New Jersey
Summary
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
5
5
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
Marlton, New Jersey
05.2021 - Current
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Associate
Wawa
Medford, NJ
04.2017 - 05.2021
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Skills
- Guest Services
- Cash Handling
- Cleaning
- Store Merchandising
- Point of Sale Systems
- Customer Complaint Resolution
- Cash Register Operation
- Product Location
- Quality Management
Timeline
Rural Mail Carrier
United States Post Office
05.2021 - Current
Customer Service Associate
Wawa
04.2017 - 05.2021
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