JOSEPH PRIMO
Carver,MA
Summary
Experienced Global Office Operations Specialist with a strong background in enhancing workplace efficiency and security at Recorded Future, Inc. Expert in managing technology systems like Envoy and Kisi and improving processes to boost productivity and user satisfaction. Proven capability in leading projects, implementing policy improvements, and fostering effective cross-functional communication. Adept at coordinating physical security and streamlining operations to support business objectives.
Overview
3
3
years of professional experience
Work History
Global Office Operations Specialist
Recorded Future, Inc
03.2024 - 09.2024
- Managed user account functions such as email setup and password resets
- Led technology management efforts, ensuring optimal operation of systems like Envoy and Kisi, enhancing user satisfaction.
Streamlined employee onboarding/offboarding, improving process efficiency. - Directed employee onboarding processes ensuring seamless experiences
- Set up and deployed PCs, hardware, and peripherals based on employee needs to enhance productivity.
- Maintained documentation for office processes, ensuring compliance and operational excellence.
- Developed and enforced policies to unify office operations globally, promoting consistency and security.
Senior Workplace Experience Coordinator
Unity Technologies
04.2022 - 01.2024
- Managed and improved day-to-day functions by refining operational procedures.
- Cultivated strong vendor relationships, resulting in improved processes and reduced expenses
- Optimized resource utilization improving user experience
- Managed project timelines effectively for successful office renovations
- Spearheaded purchase requisition management and vendor invoicing
- Managed office infrastructure maintenance, focusing on furniture, lighting, and equipment
- Coordinated internal events, enhancing employee engagement
- Provided comprehensive support to regional offices and their remote teams
- Handled management of tickets and access control efficiently
Tech Support
Savant Systems
04.2021 - 04.2022
- Provided end-user technical support, representing the Savant brand positively through timely issue resolution
- Documented and tracked support cases in Salesforce CRM, addressing technical issues via phone, email, and chat
- Troubleshot and resolved issues related to smart home hubs, A/V routing, networking, and electrical signal paths
Education
Master of Science - Information Technology
Southern New Hampshire University
01.2024
Bachelor of Science - Game Programming and Development
Southern New Hampshire University
01.2022
Skills
- Process Improvement
- Policy Implementation
- Project Management
- Operational Efficiency
- Cross-Functional Communication
- Experience in leadership
- End-user support
- Hardware installations
- Operations Management
- Excellent interpersonal skills
- Permissions management
- Device configuration
- Company policy adherence
- Stakeholder Collaboration
TECHNICAL SKILLS
· Operating Systems: Windows, Android
· Systems Administration: Microsoft 365
· Security: Physical security, access administration
· Software: Google Admin, Confluence, Active Directory, Salesforce, Jira, Office 365, Pro-Watch, Envoy, Workday, Google Workspace, Slack, Zoom, ScreenCloud
Affiliations
- All things family
- Running
- Peloton
- Coaching my sons teams
- Reading
- Playing video games
Timeline
Global Office Operations Specialist
Recorded Future, Inc
03.2024 - 09.2024
Senior Workplace Experience Coordinator
Unity Technologies
04.2022 - 01.2024
Tech Support
Savant Systems
04.2021 - 04.2022
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Game Programming and Development
Southern New Hampshire University
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