Joseph Ratliff
Royal Oak,MI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Bar Manager
Iconic Collection
01.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bartender
Iconic Collection
04.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Driver-Delivery
United States Post Office
12.2017 - 04.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Service Porter
The Penthouse Club
01.2011 - 05.2018
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Diploma -
Dondero High School
Royal Oak, MI06.1997
Skills
- Inventory Management Software
- Supervision
- Legal Compliance
- Serve Customers
- Teamwork and Collaboration
- Patron Engagement
- Calm and Pleasant Demeanor
- Food and Beverage Management
- Managing Deliveries
- Supply Ordering and Management
- Employee Performance Evaluations
Timeline
Bar Manager
Iconic Collection
01.2021 - Current
Bartender
Iconic Collection
04.2018 - Current
Driver-Delivery
United States Post Office
12.2017 - 04.2019
Service Porter
The Penthouse Club
01.2011 - 05.2018
High School Diploma -
Dondero High School
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