Results-oriented Senior Operations, Talent Acquisition, and Workforce Development Executive with 23 years of leadership experience in the U.S. Army and U.S. Army Recruiting Command. Led geographically dispersed teams, enhancing organizational performance and accountability. Expertise in operations management, workforce strategy, and training development, driving mission success in complex environments while fostering high-performing teams.
Overview
10
10
years of professional experience
Work History
First Sergeant / Senior Recruiting Operations Leader
Pittsburgh Army Recruiting Company
07.2025 - Current
Lead multi-site operations across four locations, overseeing workforce planning, talent acquisition, employee development, and organizational performance initiatives.
Turned an underperforming organization into a top-10 performing business unit within three months by implementing accountability systems, process improvements, and leadership development programs.
Created targeted workforce development and recruiting strategies that drove a 226% increase in business production in a key growth segment.
Developed and executed a strategic market growth plan that increased market share by 22% and expanded organizational reach.
Designed and implemented a comprehensive onboarding and training program that accelerated new employee productivity and reduced time-to-performance to less than 90 days.
Built performance management systems and employee engagement initiatives that significantly improved retention and reduced attrition by 84%.
Streamlined operational workflows and cross-functional partnerships, reducing processing timelines by 37 days and enhancing organizational efficiency.
Led the organization to exceed annual performance goals by achieving 107% of target objectives and earning the top performance ranking among seven peer organizations.
Developed and mentored front-line managers, leading to multiple business units ranking in the top 50 nationally out of over 1,300 locations.
Selected by senior leadership to facilitate enterprise-wide training programs that drove measurable increases in organizational productivity and results.
Fostered a high-performance culture centered on accountability, professional development, and continuous improvement while leading geographically dispersed teams.
Regional Operations Manager – South Pacific Recruiting Operations
U.S. Army Recruiting Command
01.2022 - 07.2025
Led the most complex and geographically dispersed OCONUS recruiting footprint in USAREC, managing operations and enlistments across 16 stations in seven countries with impeccable efficiency and accuracy.
Executed 150 enlistments during nine multi‑island processing trips to austere Pacific Rim locations, achieving over 50 weekly enlistments as Station Guidance Counselor at Honolulu MEPS.
Provided operational support to two OCONUS companies responsible for more than 70% of the Battalion’s annual mission, enabling 100% task completion and contributing to the Battalion ranking #2 in Brigade and #4 in USAREC for FY24.
Initiated DA‑level changes to enlistment trip policy, generating 22 additional enlistments from remote islands; convinced MEPCOM to reduce prescreen timelines by 80 days, resulting in a 20% production increase.
Maintained a Battalion‑leading 98% compliance rate on enlistment reports while overseeing more than 400 post‑DEP quality checks with zero improprieties.
Demonstrated crisis-management capability by overseeing multiple high‑risk, time-sensitive operations simultaneously, improving overall team performance and mission success.
Revamped Army Reserve processing protocols with 9th MSC, enhancing applicant readiness and increasing Battalion-wide operational efficiency.
Trained 181 NCOs on Army Reserve prospecting and processing, increasing Battalion efficiency by 5%, and cross‑trained NCOs to independently conduct deployment enlistment trips and S3 operations.
Delivered critical insights and expert guidance across echelons; recognized for mastery-level technical competence and continuously sought after by leadership for problem-solving and operational decision-making.
Served as the sole forward‑operations senior NCO in the Pacific, strengthening the Battalion–USMEPCOM relationship through outstanding command presence, adaptability, and consistent mission support.
Pioneered iCAT testing implementation in American Samoa, improving communication and operational alignment between the 9th MSC and USMEPCOM.
Identified as a top-tier senior NCO within the senior rater’s profile; ranked among the top 5–10% of MSGs evaluated and endorsed for promotion ahead of peers, selection to SGM, and attendance at the Sergeants Major Academy.
Recognized for exceptional potential and leadership depth; assessed as unquestionably a future Battalion Command Sergeant Major.
First Sergeant / Senior Recruiting Operations Lead
New Castle Army Recruiting Company
New Castle
07.2021 - 01.2022
Motivated teams through strong analytical and critical-thinking skills, proactively solving problems to achieve consistent high performance across operational areas.
Enhanced team readiness and productivity by improving physical and professional development standards, resulting in complete compliance across the workforce.
Implemented new performance standards and workflow improvements that increased organizational output by 43% within a single quarter.
Leveraged advanced planning and operational expertise to lead the team to the #1 ranking in the organization and #3 across the larger regional network for performance during a key reporting period.
Redesigned operational processes to increase quality outcomes by 10%, achieving the highest improvement rate in the organization.
Selected over more than 36 peer supervisors to lead a major operational team based on leadership performance, technical knowledge, and organizational impact.
Fostered a culture of excellence that elevated team performance to #1 in the organization for production metrics during the rated period.
Analyzed shifting market and organizational conditions to redesign strategies, guiding the team to meet both primary and secondary mission goals for the first time in 12 months.
Utilized strong team‑building and communication skills to drive a 32‑position improvement in quarterly rankings, rising from 54th to 22nd within the regional network.
Transformed an underperforming team into a cohesive, high‑performing unit, improving company ranking from 43rd to 11th out of 54 organizations within one fiscal year.
Revitalized a struggling leadership‑development program, helping a previously low‑performing manager advance from last place to second place within a single quarter.
Designed and executed a comprehensive community‑engagement and talent‑pipeline initiative that ranked #8 nationally, delivering 145.5% of targeted output.
Enhanced communication, coordination, and workflow management, resulting in a top-six organizational ranking in combined performance metrics.
Achieved a #3 ranking out of 54 comparable organizations for annual performance results, revitalizing reporting practices and ensuring high compliance standards.
Station Commander / Recruiting Manager /Senior Talent Acquisition Specialist
Boardman Army Recruiting Station
Boardman
06.2019 - 01.2022
Recognized as a highly trusted and respected team leader; selected over multiple peers to supervise a field team based on outstanding performance, professionalism, and leadership influence.
Consistently set and upheld a culture of excellence, professionalism, accountability, and high performance across the team; exceeded all performance and quality expectations.
Developed innovative strategies that increased individual and team production by 20% in one quarter and grew local market share by 16%.
Demonstrated strong analytical thinking and proactive learning; identified and implemented methods that improved operational effectiveness.
Briefed senior leadership with clear, concise, and accurate reporting; recognized for exceptional communication and organizational contributions.
Led high-visibility operational initiatives after competing against 42 peers; planned and executed large-scale recruitment events that significantly improved organizational output.
Coached and developed three new team managers, resulting in all three successfully meeting organizational goals during the same performance quarter.
Actively mentored team members, resulting in a 15% improvement in their performance metrics; guided individuals in their professional development and career progression.
Designed and implemented a new operating procedure that increased team production and helped achieve the #1 ranking in the organization and #6 across the broader regional network.
Ranked in top 15% for combined performance across 35-station region, surpassing 231 of 278 peer teams.
Executed territory strategies that resulted in a 74% increase in market share and significant gains in target‑area penetration and brand awareness.
Led a comprehensive training pipeline to prepare new hires for success, resulting in top‑15% performance within the larger organization and outperforming over 230 peer teams.
Trusted to train 37 station leaders across two regional leadership courses; recognized for exceptional subject‑matter knowledge, communication skills, and organizational leadership.
Trained team members on specialized product lines and programs, enabling a 106% achievement rate on critical performance goals.
Developed a follow‑up and customer relationship management tool that reduced process delays by 12 days, significantly improving workflow speed and customer experience.
Took command of a company-level operation after being selected by senior leadership for proven performance, reliability, and technical expertise.
Improved retention and engagement through a balanced, transparent, and supportive development program that achieved the highest retention rate in the organization.
Mentored two team members to win competitive internal leadership boards; coached others to prepare for regional competitions and professional advancement.
Created and implemented a large‑scale market engagement strategy that produced a 12% increase in market share to reach 53%.
Built and executed a comprehensive school‑based outreach program that achieved 138% of organizational targets.
Led territory operations that achieved 109% of combined mission goals and ranked 4th out of 277 teams across the region.
Authored an updated operations plan that resulted in 102.3% performance and a #1 ranking out of 37 teams in the organization.
Developed customer engagement and follow‑up systems that were adopted by multiple teams throughout the command structure.
Turned an underperforming team into a top‑tier station, increasing production by 120% and ranking within the top 7% of regional output.
Designed and implemented innovative marketing strategies that increased market share by 21% and built strong community brand recognition.
Selected to lead two of the largest teams within the organization; increased total production by 15% and brought advanced expertise to help nearby teams improve their performance.
Demonstrated exceptional analytical and decision‑making skills, delivering the highest volume of specific program enrollments in nine years.
Created and managed a high‑quality training program that improved quality outcomes and priority‑mission success rates by 25%.
Achieved the #1 ranking out of 35 stations and closed all performance objectives through strong leadership, process reinforcement, and targeted coaching.
Built a pipeline development program that achieved 120% of seasonal hiring and engagement targets and resulted in the highest number of new‑entry conversions in five years.
Station Commander / Recruiting Manager /Senior Talent Acquisition Specialist
Demonstrated exceptional endurance and reliability, consistently working extended hours to meet mission‑critical deadlines and operational demands.
Set a high professional standard for conduct, reliability, and performance; established a culture of confidence, discipline, and excellence within the team.
Managed complex applicant processing operations, successfully coordinating and reviewing over 100 candidate files with limited staffing while maintaining exceptional accuracy.
Recognized for unmatched technical expertise and advanced interpersonal skills; frequently consulted by peers and senior staff for complex problem‑solving and process improvement.
Drove innovation by developing and implementing new systems and procedures, achieving 95% consistency and compliance across all operational areas.
Led teams using clear communication, coaching, and feedback, consistently producing exceptional results and outperforming expectations.
Built and leveraged community partnerships to support team initiatives, enabling the successful engagement of 40 new applicants during a period of reduced staffing.
Strengthened each team member’s operational skills and performance through targeted development plans, resulting in measurable improvements across all key functions.
Enhanced processing efficiency by reducing timelines by two weeks through workflow optimization and coordination.
Established a comprehensive onboarding and training program that achieved a 99% retention rate—9% above organizational standards.
Directly contributed to the organization’s top performance during a key quarter, earning recognition from senior leadership for excellence during a challenging period.
Acknowledged by organizational leadership for confidence, precision, and professionalism in briefings and reports; served as a trusted representative of the team.
Oversaw team fitness and wellness programming that resulted in top organizational performance scores, demonstrating an ability to motivate and improve team health and productivity.
Selected by leadership to instruct and train at professional development courses based on strong technical knowledge and ability to teach complex material effectively.
Applied advanced planning and execution skills to manage high‑priority operational assignments, leading the team to achieve 125% of mission goals in the first quarter of FY17.
Led the team to be recognized for high‑quality performance and customer‑focused outcomes; improved applicant processing timelines by 20% from the previous year.
Mentored employees for advancement, resulting in multiple selections for internal promotions and top performance rankings.
Developed and trained staff to earn recognition as top performers across the organization; provided ongoing mentorship to junior leaders and delivered training sessions for peer teams.
Delivered 100% accuracy on high‑priority quality objectives across two major programs during the fourth quarter FY17, contributing to organization‑wide success.
Improved key quality performance metrics from the bottom 22% to the top 35% across the regional network within one year.
Successfully turned an underperforming team into one of the strongest within the organization, increasing market share, improving customer engagement, and driving significant productivity gains.
Implemented creative outreach strategies to penetrate difficult markets, producing a 21% increase in applicant engagement and brand reach.
Selected to lead the two largest operational sites in the company, increasing total team output by 15% through effective planning and team development.
Led the team to achieve the best performance levels in nine years in key organizational programs through exceptional leadership, planning, and execution.
Built a performance‑driven culture through consistent coaching, mentorship, and knowledge‑sharing, increasing quality and priority performance by 25%.
Designed and implemented a school and community engagement program that achieved 120% of goals and delivered the highest level of market expansion in five years.
Education
Bachelor of Science - Interdisciplinary Studies, Business Administration and Network Systems Security