Joseph Rivas
Chicago,IL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Feldco Windows, Siding & Doors
Rosemont, IL
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate
Advertisers Broadcast Services
Park Ridge, IL
02.2014 - 08.2023
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Implemented marketing campaigns across multiple channels including print, digital and radio advertising.
Sales Associate
Rush Hour Events
Mokena, IL
07.2011 - 02.2014
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Created presentations and proposals for prospective clients.
Education
Microsoft Office Certification - Basic Office Skills
Malcolm X
Chicago, IL10-2001
GED -
Robert Morris College
Chicago, IL10-2001
Some College (No Degree) - Business Management
University of Phoenix Online
Tempe, AZSkills
- Inbound and Outbound Calling
- Microsoft Outlook
- Appointment Scheduling
- Complaint resolution
- Account updating
- Microsoft Office Suite
- Credit card payment processing
- Spreadsheets
- Typing 50 WPM
- Multi-Task Management
- Critical Thinking
- Professional telephone demeanor
Affiliations
Enjoy outdoor activities, such as bike riding, playing sports and relaxing by the beach. Passion for cooking a variety of delicious dishes from various ethnic backgrounds. Listening to music is a great way to vibe out and escape into a relaxing and calming state of mind.
Timeline
Customer Service Representative
Feldco Windows, Siding & Doors
08.2023 - Current
Sales Associate
Advertisers Broadcast Services
02.2014 - 08.2023
Sales Associate
Rush Hour Events
07.2011 - 02.2014
Microsoft Office Certification - Basic Office Skills
Malcolm X
GED -
Robert Morris College
Some College (No Degree) - Business Management
University of Phoenix Online
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