Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Youssef Rkaibi
IT Specialist
Pompano Beach,FL
Summary
Detail-oriented Administrative & Customer Service Assistant with experience in HR support, resume screening, interview coordination, and client relations. Skilled in administrative tasks, scheduling, reporting, and customer service, with proficiency in Microsoft Office, Google Workspace, and CRM software. Currently expanding expertise in IT and cybersecurity, actively preparing for the CompTIA Security+ certification. Passionate about problem-solving, workflow optimization, and technology-driven business solutions.
Overview
1
1
year of professional experience
7
7
Certifications
1
1
Language
Work History
Administrative & Customer Service Assistant
Cooperation HR
06.2023 - 06.2024
Key Responsibilities:
• Assisted in the hiring process, including reviewing resumes, conducting initial interview calls, and shortlisting candidates for second-round interviews.
• Scheduled and coordinated interviews between candidates and hiring managers, ensuring an efficient recruitment process.
• Prepared and sent reports related to recruitment activities, employee performance, and administrative operations.
• Managed appointment scheduling and organized meetings for HR and management teams.
• Provided customer service support, addressing inquiries, resolving concerns, and ensuring a professional client experience.
• Utilized Microsoft Office, Google Workspace, and CRM software to enhance workflow efficiency, maintain accurate data, and streamline recruitment and administrative processes.
• Coordinated with internal teams to improve communication, optimize operations, and support HR initiatives.
Education
Bachelor Of Science In Cybersecurity - Cybersecurity
Keiser University
Fort Lauderdale, FLSome College Coursework Completed In English - English Studies
University of Chouaib Doukkali
El Jadida , Morocco06.2024
High School Diploma - Physical Sciences
El Nour High School
El Jadida, Morocco06.2023
Software
Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)
CRM Software (Customer Relationship Management tools)
Data Entry & Report Management Tools
Scheduling & Calendar Management Software
Basic Cybersecurity Tools (Wireshark, Virtual Machines, Security Labs)
Termius (SSH Client for Remote Server Management)
SMTP Server Setup & Configuration
WordPress (Website Creation & Management)
Brizy
Namecheap & Web Hosting Management
ChatGPT (AI-Assisted Research, Content Writing & Customer Support)
AI Tools for Business Automation (ChatGPT, Google Bard, etc)
Canva (Graphic Design & Branding)
CapCut (Video Editing & Content Creation)
Certification
CompTIA Security+ (SY0-701) – Exam Preparation in Progress
Interests
Cybersecurity & Ethical Hacking
Technology & Innovation
Web Development & Hosting
Graphic Design & Video Editing
Business & Digital Marketing
Continuous Learning & IT Research
Network Security & IT Infrastructure
Cloud Computing & Security
Business & Technology Strategy
AI & Automation Tools
Digital Marketing & Branding
Project Management & Agile Methodologies
Timeline
CompTIA Security+ (SY0-701) – Exam Preparation in Progress
02-2025
CompTIA CySA+ (Cybersecurity Analyst) – Currently Studying
02-2025
Cisco Certified CyberOps Associate – Currently Studying
02-2025
Microsoft SC-900 (Microsoft Security, Compliance, and Identity) – In the Process of Certification
02-2025
IT Support: Google IT Support Certificate – Currently Completing
02-2025
Scrum Master (CSM) – In the Process of Certification
02-2025
Microsoft Excel Certification – Currently Studying
02-2025
Administrative & Customer Service Assistant
Cooperation HR
06.2023 - 06.2024
Bachelor Of Science In Cybersecurity - Cybersecurity
Keiser University
Some College Coursework Completed In English - English Studies
University of Chouaib Doukkali
High School Diploma - Physical Sciences
El Nour High School
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