Joseph R McNeely
Provo,UT
Summary
I have worked in many fields, such as business, security, and customer service, and studied criminal justice, national security, and religious studies. Security professional with a solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response. Security professional with a thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and a strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing a balanced approach to team alignment and operational efficiency.
Overview
7
7
years of professional experience
Work History
Security Officer
Surefox Security
Provo, UT
02.2024 - Current
- Monitored premises to ensure safety and security for clients and personnel.
- Conducted regular patrols to detect and deter unauthorized activities.
- Responded promptly to incidents, ensuring effective resolution and reporting.
- Utilized surveillance systems to monitor real-time security feeds and assess risks.
- Monitored premises to ensure safety and security for personnel and property.
- Investigated incidents and prepared detailed reports for management review.
- Developed incident response plans that streamlined communication during crises.
Security Officer
Securitas USA
Salt Lake City
06.2024 - 08.2025
- Supervisor: Diego Perez (385) 285-5588
- I have been employed by Securitas to help protect the Oracle data center. My duties are to maintain a security presence, oversee and report any problems or issues that I see during patrols, and protect the employees and contractors that are on the site.
- Monitored premises to ensure safety and security for personnel and property.
- Investigated incidents and prepared detailed reports for management review.
Customer Service Representative
Quick Quack Car Wash
Orem
06.2024 - 08.2024
- Supervisor: Alexia Humphreys (916) 868-9473
- During my time at Quick Quack, I was employed to take phone calls for their tier 1 customer service. My duties were to provide retention to customers who wanted to cancel service with Quick Quack due to varies reasons.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed escalated customer issues, providing effective solutions and maintaining positive relationships.
Security Officer
All Pro Security
Orem
06.2023 - 12.2023
- Supervisor: Carson Wathers (801) 796-1227
- During my time at All Pro Security, I was tasked with conducting fire watch at various construction sites. I was to do field patrols every hour, look out for hazards, report trespassers, and report any incidents to my watch commander. I also worked various types of vehicle patrols and kept a DAR of all my actions during the shift.
- Monitored premises to ensure safety and security for personnel and property.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and on foot.
Business Analyst/ Customer Service
Utah Valley University
Orem
02.2019 - 12.2023
- Supervisor: Cameron Pearson (385) 208-9295 Peter Jay (801) 372-3969
- I was employed to work at the UVU bowling alley in the student life and wellness center. My responsibilities consist of cleaning and sanitizing the bowling alley as well as working the register, cleaning rented shoes, passing out equipment, and setting up and fixing bowling lanes. I also worked in the UVU Small Business Development Center as a business advisor. My responsibilities there are to schedule meetings with business counselors as well as set up meetings with state representatives, and to plan events.
- Collaborated with cross-functional teams to gather requirements and define project scopes effectively.
- Developed and maintained dashboards using data visualization tools to track key performance indicators.
- Implemented data-driven solutions that aligned with business objectives, enhancing decision-making processes.
Education
Bachelor degree - National security studies, University studies
Utah Valley University
Orem, UT05-2023
CCW (Carry Concealed Weapon) -
Sacramento County Sheriff’s Department
Sacramento, CA07-2014
Security Officer Level I, II & III -
CSTA (California Security Training Academy)
Sacramento05.2013
High School graduate -
El Camino High School
Sacramento, CA06-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
Timeline
Security Officer
Securitas USA
06.2024 - 08.2025
Customer Service Representative
Quick Quack Car Wash
06.2024 - 08.2024
Security Officer
Surefox Security
02.2024 - Current
Security Officer
All Pro Security
06.2023 - 12.2023
Business Analyst/ Customer Service
Utah Valley University
02.2019 - 12.2023
Bachelor degree - National security studies, University studies
Utah Valley University
CCW (Carry Concealed Weapon) -
Sacramento County Sheriff’s Department
Security Officer Level I, II & III -
CSTA (California Security Training Academy)
High School graduate -
El Camino High School