JOSEPH ROBKE
Wilmington
Summary
Recent Human Resources graduate with a strong academic foundation in employee relations, recruitment, and organizational development. Eager to apply theoretical knowledge in a practical setting, with excellent communication, problem-solving, and interpersonal skills. Committed to contributing to a positive work environment while learning and growing within the HR field. Seeking an entry-level HR position to kickstart a career in talent management and employee development.
Overview
6
6
years of professional experience
Work History
Recruiter, Training Manager
Riverwalk Hospitality Group
Wilmington
04.2025 - Current
- Managed full cycle recruitment for hospitality positions, enhancing candidate pipeline through job postings, sourcing, interviewing, and hiring
- Forecasted staffing needs and developed recruiting strategies for hospitality busy seasons
- Conducted new hire orientation, facilitating completion of compliance documents to ensure regulatory adherence
- Monitored employee performance, collaborating with department managers to identify training needs and improve team capabilities
Server
Ciana's Ristorante Italiano
Wilmington
05.2024 - 03.2025
- Collaborated with cross-functional teams to streamline processes, enhancing overall guest experience
- Communicated effectively with customers and team members, ensuring clarity and satisfaction
- Trained and mentored over 10 new employees, contributing to a cohesive and supportive work culture
- Provided feedback to management regarding team performance and customer satisfaction
HR Assistant/Change Management Intern
LabCorp
Wilmington
04.2023 - 10.2023
- Monitored risk and change mitigation efforts by implementing feedback loops for employees
- Streamlined over 15 different training modules and processes by eliminating redundancy
- Developed training delivery methods for new hires to improve onboarding experience
- Facilitated cross-departmental meetings to strengthen collaboration and communication
- Developed organization charts for HR, Sales, Marketing, and Accounting departments
Server/Expeditor
Gonza Tacos Y Tequila
Cary
02.2020 - 01.2022
- Maintained accuracy of customer orders, payments, and special requests to enhance overall satisfaction
- Facilitated communication between customers and staff to maintain high service standards
- Resolved customer complaints with professionalism and empathy to foster positive experiences
- Demonstrated leadership by delegating tasks to over 20 subordinates
Education
B.S. - Business Administration, Concentrating in Human Resources
University of North Carolina Wilmington
Wilmington, NC12-2024
Skills
- Talent Acquisition
- Training and Development
- HR Legal Knowledge
- Workday
- ADP
- MS Office
- Google Workspace
- Corporate procedures knowledge
- Leadership
- Critical-Thinking
- Conflict Resolution
- Communication
- Customer relationship management
Timeline
Recruiter, Training Manager
Riverwalk Hospitality Group
04.2025 - Current
Server
Ciana's Ristorante Italiano
05.2024 - 03.2025
HR Assistant/Change Management Intern
LabCorp
04.2023 - 10.2023
Server/Expeditor
Gonza Tacos Y Tequila
02.2020 - 01.2022
B.S. - Business Administration, Concentrating in Human Resources
University of North Carolina Wilmington