Joseph Romano
Commack,NY
Summary
Hardworking and motivated professional with several years of experience and a proven track record. Focused on delivering exceptional guest service to help drive strong sales. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely to build strong relationships with all guests, vendors, and team members. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Manager
Whales Tale
Northport, NY
02.2023 - 11.2025
- Possesses interpersonal and team building skills with an aptitude for building rapport with a diverse range of guests, managers, and team.
- Enforces and educates staff on all appropriate policies, labor, food, and alcohol safety laws.
- Ensures all employees are knowledgeable and performing to company standards.
- Handles closing duties, all security, and cash procedures by strictly following and implementing best practices.
- Supported managing partner in operational improvements and resolutions.
- Frequently assisted team during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
- Oversaw daily operations and ensured adherence to company policies.
- Managed staff schedules and coordinated team activities effectively.
- Developed training programs to enhance employee skills and performance.
- Collaborated with upper management on strategic planning initiatives.
Staff Brewer, Delivery Driver
Harbor Head Brewing Company
Northport, NY
06.2019 - 03.2024
- Operated brewing equipment to produce high-quality craft beer.
- Monitored fermentation process to ensure optimal flavor development.
- Maintained cleanliness and sanitation of brewing area and equipment.
- Assisted in packaging finished products for distribution to local retailers.
- Maintained records of stock and inventory, ensuring efficient operations and cost control.
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
Intern
Suffolk County Police Internship
Suffolk County, NY
07.2023 - 12.2023
- Comprehensive physical and defensive training.
- Comprehensive mental and de-escalation tactics.
- Ride a longs with on duty police officers gaining insight and responsibilities of day-to-day policing.
- Assigned to special patrols and various commands in police headquarters.
Shift Lead Server/Bartender
Whales Tale
Northport, NY
06.2021 - 02.2023
- Monitored the floor and kitchen areas to reallocate staff duties to maximize coverage, efficiency, and customer service.
- Maintained company standards while under time constraints and in high pressure situations.
- Assisted guests with making menu choices with an informative, friendly, and helpful attitude.
- Helped train new hires on food knowledge, store procedures and customer service techniques.
- Handled guest needs, issues, and complaints in a timely and professional manner.
- Effectively communicated with kitchen staff regarding guest allergies, dietary needs, and other special requests.
Server
Whales Tale
Northport, New York
08.2019 - 06.2021
- Provided exceptional customer service to enhance dining experiences.
- Upsold menu items to enhance guest satisfaction and dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed customer orders accurately using point-of-sale systems.
- Trained new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed table assignments and maintained seating flow throughout shifts.
Busser/Barback
Whales Tale
Northport, New York
03.2018 - 08.2019
- Ensured cleanliness of dining areas and tables for guest satisfaction.
- Assisted servers by delivering food and drinks promptly.
- Removed used dishes and utensils from tables efficiently.
- Prepared dining areas before service by setting up tables and chairs.
- Maintained a friendly demeanor while interacting with guests and staff alike.
- Followed health and safety regulations to ensure a safe dining environment.
- Wiped down and cleaned chairs, booths, and highchairs.
Education
Associate of Business Administration -
Farmingdale State College
Farmingdale, NY06-2022
Skills
- Staff training
- Operational management
- Policy enforcement
- Cash handling
- Customer engagement
- Inventory management
- Communication skills
- Problem solving
- Performance evaluation
- Conflict resolution
Activities
- Member, Alpha Chi Rho Fraternity
- Volunteer, Commack Volunteer Fire Department
Timeline
Intern
Suffolk County Police Internship
07.2023 - 12.2023
Manager
Whales Tale
02.2023 - 11.2025
Shift Lead Server/Bartender
Whales Tale
06.2021 - 02.2023
Server
Whales Tale
08.2019 - 06.2021
Staff Brewer, Delivery Driver
Harbor Head Brewing Company
06.2019 - 03.2024
Busser/Barback
Whales Tale
03.2018 - 08.2019
Associate of Business Administration -
Farmingdale State College