Joseph Roque
Central Islip
Summary
Detail-oriented operations specialist recognized for strong leadership and customer engagement. Demonstrated ability to oversee team tasks and maintain high standards in product presentation and pricing accuracy, driving operational success.
Overview
17
17
years of professional experience
Work History
On-Field Operations Specialist
Dick's Sporting Goods, Inc
Commack, NY
07.2026 - Current
- Set store floor plans, managed pricing, signage, product presentation, and replenishment to enhance merchandising effectiveness.
- Executes store gameplans and visuals on a monthly basis and makes sure merchandise is displayed in an organized and clean manner.
- Processes semiweekly truck shipments and verifies that products are correctly priced prior to being placed on the sales floor.
- Processed semiweekly truck shipments and ensured accurate product pricing before placement on sales floor.
- Delegates weekly tasks to other associates and oversees the progress and completion of the tasks.
- Maintained up-to-date knowledge of product sales and promotions, confirming start and end dates for weekly sales.
Pricing and Signage Lead
Dick's Sporting Goods, Inc
Commack, NY
06.2021 - 07.2026
- Responsible for markups and markdowns for all the prices of the products sold in the store.
- Makes sure the store is properly signed with the correct provided visuals that are sent to the store.
- Verifies the prices of products are accurate and clearly visible to make the shopping experience easier for the customer.
- Sets the weekly sales ad every Sunday so the customers know which products are on sale that week.
- Prices and places descriptive signs on backdrops, fixtures, and merchandise on the sales floor.
- "Head Coaches" at least once every shift (is in charge of the store for an hour).
Sales Support Associate
Dick's Sporting Goods, Inc
Commack, NY
08.2019 - 06.2021
- Helped to maintain a clean and organized back stock room.
- Heavy involvement in the truck process (unloading, reloading, sorting by department, processing and sensoring products before reaching the sales floor).
- Assisted customers with questions about the store and merchandise.
- Helped maintain a high scoring fulfillment percentage for SFS (Ship From Store) and BOPIS (Buy Online and Pick-up In Store) orders.
- Very knowledgeable with products sold in the store and where they are located.
- Often sent to help other stores when needed (inventory overnights, holiday order fulfillment, training, commercial shoots).
Footwear Sales Associate
Dick's Sporting Goods, Inc
Commack, NY
08.2017 - 08.2019
- Assisted customers in selecting footwear based on individual needs and preferences.
- Maintained knowledge of latest footwear trends and technologies to enhance customer engagement.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure optimal stock levels and product displays.
- Retain knowledge of product availability as well as location within the store.
- Re-merchandised department to promote and highlight current product sales.
- Monitored sales floor to support loss prevention efforts.
- Involved in the truck process as well as covered other departments when necessary.
Ride Operator
Adventureland
Farmingdale, NY
04.2013 - 08.2013
- Monitored ride performance and conducted routine safety inspections to maintain operational standards.
- Operated amusement rides, ensuring safety compliance and efficient guest flow.
- Verified guest height and ticket payment prior to admitting guests on to ride.
- Trained new staff on ride operations, safety protocols, and guest interaction techniques.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Tutor
Deer Park High School
Deer Park, NY
10.2009 - 04.2012
- Created and maintained a warm and welcoming environment conducive to learning.
- Provided one-on-one tutoring sessions to high school and elementary school students.
- Tutored subjects include math, French, English as a second language, and reading.
- Contacted assigned students to schedule mutually convenient tutoring sessions.
- Used positive reinforcement techniques to encourage and build confidence in students.
- Reported student progress to teachers and parents.
Education
Bachelor of Science - Computer Engineering
Stony Brook University
Stony Brook, NYSkills
- Merchandising
- Shipping, receiving, picking, and packing of products
- Customer Service
- Analytical problem-solving
- Time management
- Attention to detail
- Organizational skills
- Multitasking
- Adaptability and flexibility
- Pallet jack and hand truck trained
- Reliability
- Fast learner
Accomplishments
- Recognized as Employee of the Month multiple times for exceptional performance and customer service.
- Graduated 5th out of 350+ students in high school class of 2012.
Timeline
On-Field Operations Specialist
Dick's Sporting Goods, Inc
07.2026 - Current
Pricing and Signage Lead
Dick's Sporting Goods, Inc
06.2021 - 07.2026
Sales Support Associate
Dick's Sporting Goods, Inc
08.2019 - 06.2021
Footwear Sales Associate
Dick's Sporting Goods, Inc
08.2017 - 08.2019
Ride Operator
Adventureland
04.2013 - 08.2013
Tutor
Deer Park High School
10.2009 - 04.2012
Bachelor of Science - Computer Engineering
Stony Brook University