Results-oriented professional skilled in negotiations and property valuations. Builds strong client relationships and advises on effective market strategies. Delivers impactful results and outcomes while ensuring compliance with regulatory and business requirements. Well-versed in banking and finance operations.
Work History
Real Estate Salesperson
1 Year 5 Months
Open Gate Realty Group | 03.2025 - Current
Facilitated negotiations between buyers and sellers to close real estate transactions effectively.
Cultivated client relationships through consistent follow-ups and tailored communication, enhancing client satisfaction.
Analyzed local market trends to guide clients on pricing strategies and property values, ensuring informed decision-making.
Assisted investor clients on acquisition and disposition of wholesale real estate assets.
Collaborated with a variety of lenders, title groups, real estate attorneys, and vendors throughout the sales and consulting process.
Real Estate Salesperson
1 Year 2 Months
Rick Cox Realty Group | 01.2024 - 03.2025
Real Estate Salesperson
5 Months
The RVA Group | 08.2023 - 01.2024
Account Manager
5 Years 2 Months
Capital One Financial Corporation | 06.2018 - 08.2023
Specialized in credit and debit claim intake and fraud review
Implemented process improvements that streamlined account management workflows and increased efficiency.
Conducted regular performance reviews of accounts, ensuring alignment with service level agreements.
Identified at-risk accounts through monitoring and analysis, implementing retention strategies to mitigate churn.
Managed fraud reports and dispute arbitration for lines of credit and deposit accounts, ensuring client protection and compliance.
Personally managed and reviewed case thresholds $10k+ before other agents would be permitted to take action
Assisted customers directly over the phone to resolve disputes, fraud, and ATO concerns.
Education
Bachelor of Science - History
Virginia Commonwealth University | Richmond, VA | 11-2017
High School Diploma
Midlothian High School | Midlothian, VA | 06-2013
Skills
Property management
Market analysis expertise
Contract management
Client relationship management
Networking and prospecting
Database management
Goal-oriented mindset
Detail oriented
Accomplishments
Supervised "Eagle Eyez" High $ work bin, which consisted of cases/fraud reports with transaction balances of $10,000 or more.