Joseph R. Sheffield
Iron City,Ga
Summary
Authorized to be employed in the United States by any employer. An experienced professional with a diverse skill set that includes delivery services, warehouse management, customer support, HVAC systems, and sheffieldryan12@gmail.com
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
19
19
years of professional experience
1
1
Certification
13
13
years of post-secondary education
Work History
Delivery Driver
Monkco
04.2019 - 04.2025
- Provided exceptional customer service that significantly boosted satisfaction and loyalty.
- Skillfully organized and planned delivery routes to enhance timing, while diligently following traffic regulations.
- Ensured the safe transport of delicate items and optimized routes to improve efficiency and minimize fuel consumption.
Customer Service Associate
Home Depot
02.2016 - 01.2018
- Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with diverse teams to address complex customer issues while staying updated on product features, pricing, promotions, and policies.
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Resolved customer complaints efficiently, maintaining store reputation for quality service.
- Collaborated with team members to streamline checkout processes, improving transaction speed.
Reach Lift Operator
Family Dollar Distribution Center
04.2018 - 01.2019
- Conducted daily safety inspections on lifting equipment and operated reach lift machinery to safely transport materials.
- Organized aisles and managed inventory, working collaboratively with colleagues to ensure prompt order fulfillment.
HVAC Apprentice
DC Cheek Heating, Cooling & Plumbing
05.2015 - 02.2016
- Assisted with the installation, repair, and upkeep of HVAC systems for residential and commercial properties.
- Performed regular maintenance tasks such as cleaning filters and conducting electrical inspections.
Computer Operator
ADP – Automated Data Processing
08.2006 - 03.2014
- Operated and monitored computer systems to ensure efficient data processing.
- Executed routine maintenance on hardware and software to enhance system performance.
- Collaborated with IT teams to troubleshoot and resolve technical issues promptly.
- Trained new staff on operational procedures and best practices for data management.
- Analyzed system performance metrics to identify areas for optimization and efficiency gains.
- Coordinated with cross-functional teams to support project initiatives and deadlines.
Education
High School Diploma -
Southwest Georgia Academy
Damascus, Ga 08.1982 - 05.1995
Wallace Community College
02.2025
Skills
- Supply chain coordination
- Experience in warehousing and production
- Leadership and teamwork
- Woodworking and facility upkeep
- Client relationship management
- System operations and fiber optic connection
- Fundamental arithmetic
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
Certification
- Reach Lift Forklift Certification – April 2018 to January 2019
- Driver's License – Expires December 2028 Fiber Optics
- Technician Certification – January 2025
Languages
English
Full Professional
Timeline
Delivery Driver
Monkco
04.2019 - 04.2025
Reach Lift Operator
Family Dollar Distribution Center
04.2018 - 01.2019
Customer Service Associate
Home Depot
02.2016 - 01.2018
HVAC Apprentice
DC Cheek Heating, Cooling & Plumbing
05.2015 - 02.2016
Computer Operator
ADP – Automated Data Processing
08.2006 - 03.2014
High School Diploma -
Southwest Georgia Academy
08.1982 - 05.1995
Wallace Community College