Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Joseph Russo

Rotterdam,NY

Summary

Experienced District Manager with over 20 years in the newspaper industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

35
35
years of professional experience

Work History

Bus Driver

Guilderland School District
Guilderland, NY
04.2022 - Current
  • Transported 50 passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal, New York State, and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Maintained New York State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.

District Manager

Times Union Newspaper
Albany, NY
06.2002 - 12.2021
  • Utilizing logistic software, established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
  • Built positive and productive relationships with independent contractors and field leadership.
  • Supervised two locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated with other district managers to actualize strategies for improving performance and customer retention.
  • Modeled best practices for customer service.
  • Recruited and trained contractors on distribution procedures, routes and circulation logistics.
  • Oversaw distribution of thousands of newspapers, supervised 70+ independent delivery contractors and managed distribution and performance metrics within Albany, Schenectady, and Kingston territories.
  • Organized and distributed daily inserts and advertisements and generated contractor documentation.

District Manager

The Daily Gazette Newspaper
Schenectady, NY
05.1988 - 06.2002
  • Recruited and trained contractors on distribution procedures, routes and circulation logistics.
  • Supervised 70 independent contractors to ensure high-quality standards of operation.
  • Optimized delivery routes for most efficient delivery of product.

Education

High School Diploma -

Shenendehowa High School, Clifton Park, NY

Skills

  • Team Leadership
  • Performance Tracking and Evaluations
  • Staff Supervision
  • Employee Coaching and Motivation
  • Operations Improvement
  • Performance Oversight
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Customer Service
  • Workforce Development
  • Recruiting and Hiring
  • Policies and Procedures

Accomplishments

  • Achieved route consolidation by utilizing RouteSmart software to analyze areas of improvement.
  • Documented and resolved customer service complaints which led to customer retention.
  • Used Microsoft Excel to maintain industry specific tracking spreadsheets.
  • Supervised team of 70+ delivery team members.
  • Dale Carnegie Course graduate.
  • CDL-B License.

Timeline

Bus Driver - Guilderland School District
04.2022 - Current
District Manager - Times Union Newspaper
06.2002 - 12.2021
District Manager - The Daily Gazette Newspaper
05.1988 - 06.2002
Shenendehowa High School - High School Diploma,

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