JOSEPH RUSSO
BELVIDERE,IL
Summary
Dynamic security professional with extensive experience at Securitas Security Services USA, excelling in team leadership and emergency response. Proven track record in enhancing safety protocols and training security personnel, resulting in a significant reduction in incidents. Skilled in CCTV monitoring and conflict resolution,Excellent in communication with all guards and base my teaching skills on truth and honesty and relations with law enforcement for improved community safety.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Supervisor
Securitas Security Services USA
03.2023 - Current
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular training sessions, enhancing team performance and compliance with safety standards.
- Coordinated incident response efforts, effectively managing emergency situations and minimizing risks.
- Developed and implemented security strategies, optimizing resource allocation for improved safety outcomes.
- Analyzed surveillance footage, identifying potential threats and recommending preventive measures.
- Collaborated with local law enforcement to enhance community safety and response initiatives.
- Led investigations into security breaches, documenting findings and implementing corrective actions.
- Established key performance indicators for security operations, driving accountability and continuous improvement.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
- Facilitated collaboration between different departments to ensure cohesive security strategy across organization.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Implemented state-of-the-art access control system, significantly improving management of entry points.
- Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
- Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
- Increased security awareness among staff with comprehensive training sessions.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Enhanced team's response time to security incidents by implementing streamlined communication protocol.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of Number security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Team Leader/ Customer Service Manager
WALMART, Walmart
03.2020 - 03.2023
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Developed training programs to mentor team members and improve skillsets.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated project timelines, ensuring alignment with broader organizational objectives.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Facilitated communication between departments to foster collaboration and prevent silos.
- Oversaw resource allocation, optimizing team productivity and project outcomes.
- Established best practices for project management, enhancing consistency across initiatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Developed and executed training programs that significantly improved team skills and morale.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Led customer service team to enhance response times and improve client satisfaction.
- Developed training programs for staff to ensure high-quality service delivery.
- Implemented feedback systems to refine customer engagement strategies and improve retention rates.
- Established performance standards and monitored compliance to maintain operational excellence.
- Fostered a culture of continuous improvement through regular staff development sessions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Improved team morale by establishing recognition program for exceptional customer service.
- Designed incentive programs to motivate staff and improve service levels.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Elevated customer satisfaction with detailed training programs for support staff.
- Enhanced communication skills of team members with targeted workshops.
- Reduced customer complaints by proactively identifying and addressing common issues.
School Bus Driver/ Union Steward
First Student Transportation
02.2015 - 09.2020
- Ensured student safety by adhering to traffic laws and regulations during daily routes.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Managed student behavior effectively to create a positive environment on the bus.
- Coordinated communication with school officials regarding route changes or delays.
- Implemented efficient routing strategies to minimize travel time and fuel consumption.
- Mentored new drivers on safety protocols and operational procedures.
- Enhanced emergency response procedures through regular training and drills for staff and students.
- Developed strong relationships with parents and guardians, fostering trust in transportation services.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Strengthened community relations by participating in school events and activities, representing transportation team positively.
- Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
- Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
- Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
- Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
- Educated staff on union rights and benefits, enhancing awareness and engagement among members.
- Facilitated communication between management and employees, fostering a collaborative work environment.
- Represented union members in grievance meetings, ensuring fair treatment and adherence to collective agreements.
- Assisted in training new drivers and maintaining driver certifications.
- Administered first aid to passengers in need.
- Recorded bus route and made notes for substitute drivers.
- Taught students first-aid and emergency protocols in case of emergency.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Maintained accurate and up-to-date route and time logs.
- Assisted in loading and unloading students and belongings.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Inspected and serviced buses on regular basis.
- Attended pre-trip meetings to support safe transport of students.
- Completed logbooks, incident reports and other daily paperwork.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Worked closely with school administration and transportation to maintain smooth operations.
- Assessed impact of union proposals on company or government operations.
- Spearheaded negotiation of union contracts as company representative.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Negotiated collective bargaining agreements.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Participated in labor-management meetings to discuss labor issues.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Improved labor relations by mediating disputes and promoting a supportive work environment.
- Negotiated favorable agreements for union members by participating in collective bargaining sessions.
- Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
- Maintained compliance with union contracts through careful review and communication of relevant information to members.
- Supported the development of strong workplace policies by collaborating with management and employees.
- Collaborated with leadership teams to develop strategies addressing employee needs and enhancing workforce morale.
- Led efforts to streamline internal processes, increasing efficiency in handling member inquiries and concerns.
- Monitored workplace conditions to ensure compliance with safety regulations, advocating for necessary improvements.
- Organized training sessions for new union stewards, improving knowledge of labor laws and procedures.
- Mediated conflicts between employees and management, promoting resolution through negotiation techniques.
- Enhanced the visibility of the union''s mission, values, and accomplishments by regularly updating communication materials such as newsletters, websites, or social media channels.
- Led training programs for new stewards to ensure they were equipped with the knowledge necessary to represent their constituents effectively within their respective workplaces.
- Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
- Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers.
- Collaborated with legal counsel when necessary to address complex issues related to labor laws or contract disputes.
- Enhanced member satisfaction by addressing grievances promptly and effectively.
- Promoted a culture of solidarity among workers by organizing social events and opportunities for both union members and non-union employees to engage in team-building activities.
Autoshop Manager
Mike And Sons Landscaping
03.1999 - 07.2005
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Managed team schedules, optimizing resource allocation and enhancing productivity.
- Implemented maintenance protocols to ensure safety and reliability of equipment.
- Trained new staff on best practices, fostering a culture of continuous learning.
- Developed inventory management system to streamline parts ordering and reduce costs.
- Conducted performance evaluations, providing feedback to improve employee skills and engagement.
- Analyzed customer feedback to enhance service offerings and client satisfaction levels.
- Established relationships with suppliers to negotiate better pricing and availability of materials.
- Boosted overall revenue with strategic marketing campaigns and targeted promotions.
- Established quality assurance standards, elevating the reputation of the auto shop within the community.
- Oversaw all shop financials, ensuring budget adherence and smart fiscal decisionmaking.
- Fostered an atmosphere of open communication between team members, promoting collaboration towards shared goals.
- Delivered consistent high-quality repairs by enforcing strict attention to detail among technicians.
- Enhanced customer satisfaction by implementing efficient service processes and timely communication.
- Expanded service offerings with regular review of market trends and competitor analysis, staying ahead of industry advancements.
- Assessed performance metrics regularly, adjusting strategies as needed to meet business objectives.
- Championed environmental initiatives within the shop, reducing waste generation through recycling programs and sustainable practices.
- Implemented rigorous safety protocols to ensure a secure workplace for both employees and customers.
- Maintained a clean, organized workspace, contributing to a professional atmosphere and efficient operations.
- Cultivated a culture of continuous improvement, encouraging team members to share ideas for process optimization or service enhancements.
- Increased efficiency of repair services by investing in state-of-the-art equipment and tools.
- Streamlined operations for increased productivity by optimizing staff scheduling and workflow management.
- Developed strong relationships with suppliers, negotiating favorable terms for parts sourcing and inventory management.
- Improved employee retention by fostering a supportive work environment and investing in professional development opportunities.
- Achieved cost savings through diligent monitoring of expenditures and proactive identification of inefficiencies in operations.
- Collaborated with sales team on upselling strategies, leading to higher average transaction values per customer visit.
- Managed complex customer complaints effectively, resolving issues promptly while maintaining client loyalty.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company procedures and expectations from day one.
- Achieved Number% increase in productivity in fixed operations, parts and service department.
- Increased part shipment ratings by Number% through effective management of recall projects.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Science - Automotive Technology
Morton College
Cicero, IL09.1985
Skills
Team leadership
CCTV monitoring
Staff management
Security personnel training
Safety and security procedures
Security management
CCTV experience
Patrol operations
Security team management
Daily incident reporting
Staffing and scheduling
Emergency response
Safety and security regulations
Skilled in conflict resolution
Personnel supervision
Emergency management
Security screening
Access control
Surveillance
Risk analysis
Policy enforcement
Incident investigation
Physical security
Security planning
Site visits
Relationship building and management
Employee relations
Report generation
Security officer development
Threat assessment
FLUENT IN LANGUAGE
Operations management
Crime prevention
AED training
Physical restraint training
Employee performance evaluation
Weapons screening
Certification
CPR/AED, defensive driving course, siezure training, deescalation training
Additional Information
I am 100% a team player and I always try to be on the same level with guards so they don't feel intimidated by my presence and they can always speak freely to me. I make no judgements on race, gender,ethnicity or age. I have always been a people person who likes to see other people succeed.
Timeline
Security Supervisor
Securitas Security Services USA
03.2023 - Current
Team Leader/ Customer Service Manager
WALMART, Walmart
03.2020 - 03.2023
School Bus Driver/ Union Steward
First Student Transportation
02.2015 - 09.2020
Autoshop Manager
Mike And Sons Landscaping
03.1999 - 07.2005
Associate of Science - Automotive Technology
Morton College