Joseph Rzonsa
Student
Orlando,FL
Summary
Passionate about providing customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively completes tasks with skilled problem-solving and leadership abilities.
Work History
Restaurant Waiter
Blue Wolf Tavern
Youngstown, OH
12.2020 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Cashier
Blue Wolf Tavern
Youngstown, OH
09.2020 - 08.2021
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team to serve customers with varying needs and urgent requests.
General Foreman
Edison Landscape & Deck Lighting
Youngstown, OH
10.2018 - 08.2021
- Worked alongside team to accomplish work goals according to schedule.
- Installed/Serviced outdoor Lighting systems
- Sold and quoted outdoor lighting systems
- Spoke with customers and answered questions regarding concerns and requests.
Banquet Server
Blue Wolf Events
Youngstown, OH
09.2016 - 08.2021
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Education
High School Diploma -
08.2017 - 06.2021
No Degree - General Education Credits
08.2018 - 07.2019
No Degree - Business Economics
08.2020 - 05.2021
Bachelor of Science - Finance
08.2021 - Current
Skills
High-volume dining
undefinedHobbies
- Snowboarding
- Investing
- Day trading
- Socializing
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