Joseph Sandy
Queen Creek,AZ
Summary
Motivated professional with a strong background in customer service, sales, and operations. Seeking a role to utilize skills and contribute to team success. Eager to enhance customer experiences and drive efficiency to achieve organizational goals. Committed to making a positive impact and delivering exceptional results within a dynamic and innovative team.
Overview
11
11
years of professional experience
Work History
Service Advisor
Walter's Mercedes-Benz
10.2022 - 01.2025
- Schedule service appointments based on customer availability and technician capacity, ensuring optimal workflow.
- Coordinate with technicians and service team to ensure timely completion of services and repairs.
- Present service estimates to customers for approval, detailing parts, labor, and any additional services.
- Follow up with customers to ensure satisfaction and offer additional services where appropriate.
- Maintain accurate records of all customer interactions, service history, and repair details in accordance with company policies and legal requirements.
Assistant Meat Dept. Manager
Ralph's Grocery
12.2020 - 10.2022
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Trained new employees on handling, safety and stocking procedures.
- Completed inventory counts, reordered stock, and removed expired items from supply.
Sales Representative
AT&T Wireless
04.2014 - 12.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Skills
- Microsoft Office Suite
- Customer Service Skills
- Basic Data Analysis
- Communication Skills
- Interpersonal Skills
- Leadership Skills
- Customer Relationship Management
- Data Processing
- Sales Expertise
- Computer Skills
Timeline
Service Advisor
Walter's Mercedes-Benz
10.2022 - 01.2025
Assistant Meat Dept. Manager
Ralph's Grocery
12.2020 - 10.2022
Sales Representative
AT&T Wireless
04.2014 - 12.2020
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