Open To Work
Joseph Schneider
Medford
Work Preference
Summary
Detail-oriented Assistant Dining Room Manager known for outstanding customer service and effective problem-solving. Experienced in optimizing dining operations and ensuring health compliance to enhance overall guest experiences.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Dining Room Manager
Rogue Valley Manor
Medford
02.2022 - 07.2026
- Managed dining room operations to ensure exceptional customer satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak dining hours.
- Trained new team members on service standards and dining protocols.
- Resolved guest concerns promptly to improve overall dining experience.
- Responded to customer complaints in a timely manner.
- Facilitated communication between kitchen staff and dining room personnel.
- Monitored staff performance and delivered feedback to support professional growth.
- Resolved conflicts among employees in a professional manner.
- Implemented sanitation procedures to ensure compliance with health regulations.
- Arranged seating layouts for guests to maximize comfort and flow during dining service.
- Arranged seating layouts for guests to maximize comfort and flow during dining service. for guests according to their preferences.
- Ensured that all areas of the restaurant were kept clean at all times according to health code standards.
Lead Server
Greenleaf Restaurant
Ashland
05.2015 - 01.2020
- Supervised dining room operations to ensure exceptional guest experiences.
- Provided exceptional service to high volume of daily customers.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained new servers on menu items and service standards.
- Coordinated with kitchen staff for timely food preparation and delivery.
- Fostered a positive team environment through effective communication and support.
- Managed opening and closing duties to facilitate restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Associate of Arts - Art History
Southern Oregon University
Ashland, OR06-2000
Associate of Arts - General Studies
Rogue Community College
Medford, OR06-1998
High School Diploma -
John W. North High School
Riverside, CA06-1984
Skills
- Service flow management
- Guest relations
- Customer service
- Reservation management
- POS system operation
- Health compliance
- Schedule management
- Inventory control
- Time management
- Staff training
- Team management
- Task delegation
- Conflict resolution
Certification
- OLCC Alcohol Service Permit
- ServSafe Certification
Timeline
Assistant Dining Room Manager
Rogue Valley Manor
02.2022 - 07.2026
Lead Server
Greenleaf Restaurant
05.2015 - 01.2020
Associate of Arts - Art History
Southern Oregon University
Associate of Arts - General Studies
Rogue Community College
High School Diploma -
John W. North High School