Joseph Seatts

As a skilled Senior Debt Collector and Professional Relations Manager with 10 years of experience in the finance and healthcare industries, I have a proven track record of success in managing complex accounts, building relationships with clients and customers, and exceeding performance metrics. My expertise in skip-tracing, negotiations, and strategic account management has enabled me to drive revenue growth, reduce delinquency rates, and improve overall customer satisfaction. With strong communication, problem-solving, and organizational skills, I am well-equipped to succeed in any fast-paced and dynamic environment.

• Consistently achieved collection goals and exceeded daily performance metrics through effective management of outstanding debts.
• Utilized advanced skip tracing techniques to successfully locate difficult-to-find debtors and improve collection rates.
• Demonstrated exceptional customer service and communication skills while building and maintaining positive relationships with clients, resulting in increased trust and willingness to pay outstanding debts.
• Assisted with legal processes, successfully negotiating payment arrangements on pre-legal status accounts and contributing to reduced legal expenses for the company.

Animal Shelter Volunteer, Ventura County Animal Services, Camarillo, CA, 2013 - Present

• Assist with tasks such as feeding, cleaning, and walking dogs
• Socialize with cats and kittens, providing them with attention and care
• Help organize and participate in adoption events, increasing the shelter's visibility and adoption rates
• Train new volunteers on shelter policies and procedures, ensuring efficient and safe operations