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Joseph Seatts
Oxnard,CA
Work Preference
Summary
As a skilled Senior Debt Collector and Professional Relations Manager with 10 years of experience in the finance and healthcare industries, I have a proven track record of success in managing complex accounts, building relationships with clients and customers, and exceeding performance metrics. My expertise in skip-tracing, negotiations, and strategic account management has enabled me to drive revenue growth, reduce delinquency rates, and improve overall customer satisfaction. With strong communication, problem-solving, and organizational skills, I am well-equipped to succeed in any fast-paced and dynamic environment.
Overview
10
10
years of professional experience
Work History
Professional Relations Manager
Alsana
Westlake Village, CA
07.2021 - 03.2023
- Conducted in-depth research to identify and target prospective providers, resulting in a significant increase in the number of qualified leads.
- Engaged with decision-makers through various channels, including email, phone calls, and in-person meetings, to build strong relationships and promote the Alsana brand.
- Formed and sustained strategic relationships with clients, leading to a high rate of account renewals and increased customer satisfaction.
- Maintained detailed client interactions and account activity records, providing valuable insights to inform business strategy and improve customer service.
Call Specialist
2-1-1 California
Camarillo, CA
03.2020 - 07.2021
- Provided essential support to evacuees through programs like FEMA and Red Cross, ensuring timely and effective assistance during times of crisis.
- Assisted with COVID-19 testing and vaccines, playing a critical role in the public health response to the pandemic.
- Remained calm and composed during emergency calls, prioritizing the dispatch of first responders to provide timely assistance to those in need.
- Utilized excellent communication and active listening skills to support callers emotionally during stressful situations.
Senior Debt Collector
Grant and Weber
Calabasas, CA
01.2013 - 08.2019
- Managed and collected debts for the company, consistently exceeding daily performance metrics by 35%.
- Prioritized accounts based on credit bureau reports and utilized advanced skip-tracing techniques to locate debtors, resulting in increased collections and reduced delinquency rates.
- Conducted interviews with debtors to build financial solutions and negotiate payment arrangements, demonstrating strong negotiation and problem-solving skills.
- Assisted with legal research and tracked legal processes, ensuring compliance with relevant regulations and maximizing recovery on pre-legal status accounts.
Education
High School Diploma -
Hueneme High School
Oxnard, CASkills
- Communication
- Problem-solving
- Organization skills
- Attention to detail
Accomplishments
- Consistently achieved collection goals and exceeded daily performance metrics through effective management of outstanding debts.
- Utilized advanced skip tracing techniques to successfully locate difficult-to-find debtors and improve collection rates.
- Demonstrated exceptional customer service and communication skills while building and maintaining positive relationships with clients, resulting in increased trust and willingness to pay outstanding debts.
- Assisted with legal processes, successfully negotiating payment arrangements on pre-legal status accounts and contributing to reduced legal expenses for the company.
Affiliations
Animal Shelter Volunteer, Ventura County Animal Services, Camarillo, CA, 2013 - Present
- Assist with tasks such as feeding, cleaning, and walking dogs
- Socialize with cats and kittens, providing them with attention and care
- Help organize and participate in adoption events, increasing the shelter's visibility and adoption rates
- Train new volunteers on shelter policies and procedures, ensuring efficient and safe operations
Timeline
Professional Relations Manager
Alsana
07.2021 - 03.2023
Call Specialist
2-1-1 California
03.2020 - 07.2021
Senior Debt Collector
Grant and Weber
01.2013 - 08.2019
High School Diploma -
Hueneme High School