JOSEPH SEIKALI
Staten Island,NY
Summary
Strategic healthcare leader with extensive experience in clinical operations, staff performance, and revenue cycle management. Expertise in developing efficient workflows, managing budgets, and optimizing practice performance in fast-paced environments. Proven ability to build collaborative teams and resolve operational challenges, ensuring patient-centered care and high-quality service.
Overview
12
12
years of professional experience
Work History
Patient Registrar - Front Desk Operations
New York Presbyterian Hospital
07.2025 - Current
- Greeted and registered patients at primary check-in and check-out, ensuring accurate demographic and insurance information was collected and updated in the system.
- Coordinated appointment scheduling and check-out work queues, ensuring seamless follow-up visits, procedures, and referrals.
- Monitored 'Needs Scheduling' work queue, facilitating timely outreach and appointment booking for pending services.
- Handled high-volume phone communications, efficiently addressing patient inquiries and routing calls to appropriate departments.
- Processed pre-registration and missing items work queues, verifying insurance, collecting required documentation, and resolving outstanding registration issues.
- Coordinated authorizations and referrals, ensuring all necessary approvals were obtained prior to scheduled services.
Global Services Patient Coordinator
New York Presbyterian Hospital
04.2023 - 06.2025
- Accurately registered clients in Salesforce (our client relations management system) and EPIC, ensuring that all financial information was correct while working with the Global Finance Department to confirm client eligibility and economic responsibility.
- Maintained constant communication with patients and their CCE case manager/coordinator, as well as with various departments and physicians.
- Initiated referral process and coordinated healthcare for international clients, enhancing their access to medical services.
- Supported World Trade Center Program and administered Second Opinion Program, facilitating patient access to specialized care.
- Collaborated with finance to streamline financial reporting processes for WTC project by building dynamic Excel dashboards, improving data visibility and decision-making for senior leadership.
- Communicated consistently with patients, CCE case manager/coordinator, and various departments and physicians to ensure seamless care coordination.
- Contributed to the World Trade Center Program and the administration of the Second Opinion Program.
Practice Manager
Gastrology
01.2019 - 12.2022
- Manage all aspects of clinic operations, including scheduling, patient flow, and coordination of clinical and administrative staff.
- Hire, train, and evaluate administrative, clinical, and support staff; maintain a competent, motivated team
- Resolved patient complaints to enhance customer service experience.
- Achieved high patient satisfaction and met quality improvement metrics.
- Developed long-term growth plans, monitored industry trends, and implemented best practices to enhance practice performance.
Business Owner
Chill Corp
05.2014 - 09.2023
- Trained staff on POS system usage and administered its functions.
- Managed inventory and purchasing processes, optimizing supply flow and receipt of deliveries.
- Maintained documentation, ledgers, and financial records for daily transactions.
- Facilitated employee hiring process, specifically for Security staff, contributing to team readiness.
- Provided training to staff in customer service, cleanliness, and COVID-19 protocols.
- Assisted in the employee hiring process, including Security staff.
- Evaluated workplace conditions to identify areas for improvement.
Education
Master of Health Administration - Health Administration
Capella University
12-2025
Bachelor of Science - Information Technology
Saint Francis College
NY05-2010
Skills
- Patient Care Coordination
- Patient Relations
- Communication
- Patient Experience Improvement
- Patient satisfaction
- Workflow Optimization
- Process Improvement
- Budget Management
- Team Leadership
- Arabic fluency
Timeline
Patient Registrar - Front Desk Operations
New York Presbyterian Hospital
07.2025 - Current
Global Services Patient Coordinator
New York Presbyterian Hospital
04.2023 - 06.2025
Practice Manager
Gastrology
01.2019 - 12.2022
Business Owner
Chill Corp
05.2014 - 09.2023
Bachelor of Science - Information Technology
Saint Francis College
Master of Health Administration - Health Administration
Capella University