Karla Linares
Summary
Highly-motivated Front Desk Coordinator with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Desk Patient Coordinator
Avant Aesthetics and Plastic Surgery
Beverly Hills, CA
03.2021 - Current
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Conducted quality assurance reviews of front desk operations in order to ensure accuracy of patient information entered into EMR system.
- Resolved customer service inquiries in a timely manner while adhering to established policies and procedures.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Processed payments from patients via cash, check or credit card transactions.
- Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
- Scheduled appointments for patients utilizing the electronic medical records system.
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
Front Desk Receptionist
My Botox LA Med Spa
Studio City, CA
01.2019 - 01.2021
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Dental Receptionist
Dental For Kids
Los Angeles, CA
02.2019 - 12.2019
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Education
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts
Los Angeles, CA06-2015
Skills
- Appointment Scheduling
- Patient Registration
- Patient Care Coordination
- Organizational Standards
- Patient Flow Management
- Patient Relations
- Office Administration
- Articulate Communication
- Creative Problem-Solving
- Relationship Building
- Healthcare Knowledge
- Customer Service
- Verbal and Written Communication
- Attention to Detail
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Patient Coordinator
Avant Aesthetics and Plastic Surgery
03.2021 - Current
Dental Receptionist
Dental For Kids
02.2019 - 12.2019
Front Desk Receptionist
My Botox LA Med Spa
01.2019 - 01.2021
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts
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