Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joseph Sheedy

Castle Rock

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Crave. Proven ability to increase sales through suggestive selling and foster team collaboration. Recognized for resolving guest complaints effectively, ensuring memorable dining experiences and promoting long-term loyalty.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

8
8
years of professional experience

Work History

Server

Los Dos Potrillos Mexican Restaurant
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Castle Cafe
09.2023 - 01.2024

Manager/Server

Crave
06.2020 - 01.2024
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

Server

Pho Brothers
06.2019 - 06.2020

Birthday Party Host

Epic Air Trampoline Park
09.2017 - 01.2019
  • Ensured a memorable event for clients by creating personalized and themed party environments.
  • Enhanced guest experiences by organizing and executing engaging birthday party activities.
  • Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.

Education

No Degree - Business Administration

Arapahoe Community College
Castle Rock, CO

Property And Casualty License -

Exam FX
07-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Suggestive selling
  • Team leadership
  • Verbal and written communication
  • Conflict resolution

Accomplishments

I was the youngest promoted manager at the company who got promoted the fastest in just 3 months of starting at Crave

Languages

Spanish
Limited Working

Timeline

Server

Los Dos Potrillos Mexican Restaurant
01.2024 - Current

Server

Castle Cafe
09.2023 - 01.2024

Manager/Server

Crave
06.2020 - 01.2024

Server

Pho Brothers
06.2019 - 06.2020

Birthday Party Host

Epic Air Trampoline Park
09.2017 - 01.2019

No Degree - Business Administration

Arapahoe Community College

Property And Casualty License -

Exam FX

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