Joseph Shipley
Clinton,TN
Summary
Talented Account Coordinator with a primary goal to excel as a liaison between customers and personnel. Dedicated to delivering top-of-the-line work and providing exceptional service in competitive environments. Committed to excellence, consistently exceeding expectations to contribute to team success.
Overview
5
5
years of professional experience
Work History
Account Coordinator
Axle Logistics
07.2024 - Current
- Strengthened relationships with customers and carriers, ensuring consistent delivery of top-tier service and operational excellence
- Partnered with Account Development team to optimize scheduling, tracking, and communication, achieving 100% on-time delivery for key accounts
- Proactively resolved operational challenges, enhancing team efficiency by 20% and increasing client retention by 15%
Marketing Representative
Southern Industries Home Improvements
02.2024 - 04.2024
- Planned and executed field operations to generate warm leads for the sales team, contributing to a 10% increase in sales conversions
- Strategically identified high-potential neighborhoods, achieving top performer recognition within the first month
- Supported route planning and team coordination to maximize efficiency
Field Marketing Representative
Erie Home
10.2023 - 02.2024
- Conducted field marketing initiatives, generating quality leads for sales teams
- Collaborated with team members to refine lead generation strategies, improving overall performance
Logistics Associate II
Elo Touch Solutions
01.2022 - 08.2023
- Managed inbound and outbound logistics, ensuring a 2-week turnaround for returned shipments
- Developed and documented new workflows, enhancing efficiency and reducing errors in returns processing by 25%
- Negotiated freight rates with 3PL providers to achieve cost-effective solutions, contributing to operational savings
Logistics Associate I
Elo Touch Solutions
08.2021 - 01.2022
- Processed inbound customer shipments, maintaining a daily throughput of 40 packages while ensuring data accuracy
- Identified and resolved discrepancies in inventory data, minimizing errors by 15%
Warehouse Team Lead
Norris Technologies
07.2020 - 08.2021
- Led project execution in the SDS lab, including wiping and preparing hard drives and Chromebooks for shipment
- Improved workflow efficiency by identifying and implementing process improvements
- Maintained a safe and organized warehouse environment, contributing to enhanced team productivity
- Monitored performance and safety practices of a 10+person warehouse staff.
Education
No Degree - Supply Chain Analytics And Management
Coursera
Online12-2024
Project Management -
Coursera
Online03.2023
Business Operations Support in Google Sheets -
Coursera
Online08.2022
Introduction to Business Analysis Using Spreadsheets -
Coursera
Online06.2022
Business Analysis & Process Management -
Coursera
Online02.2022
Skills
- Customer Relationship Management (CRM)
- Logistics and Supply Chain Optimization
- Business Development and Planning
- Operational Efficiency and Problem-Solving
- Marketing and Lead Generation
- Data Analysis and Workflow Automation
- Account analysis
- Account management
- Sales support
- Relationship building
Timeline
Account Coordinator
Axle Logistics
07.2024 - Current
Marketing Representative
Southern Industries Home Improvements
02.2024 - 04.2024
Field Marketing Representative
Erie Home
10.2023 - 02.2024
Logistics Associate II
Elo Touch Solutions
01.2022 - 08.2023
Logistics Associate I
Elo Touch Solutions
08.2021 - 01.2022
Warehouse Team Lead
Norris Technologies
07.2020 - 08.2021
No Degree - Supply Chain Analytics And Management
Coursera
Project Management -
Coursera
Business Operations Support in Google Sheets -
Coursera
Introduction to Business Analysis Using Spreadsheets -
Coursera
Business Analysis & Process Management -
Coursera
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